Let’s make it work for you
Overview
Coaching creates real value when the right conversation shifts behavior and the wrong intervention creates risk. Decision pressure, hybrid work and capacity strain mean people need clear boundaries, strong contracting and a direct line from insight to action. In this 3-hour mastery workshop, participants work with live coaching challenges and practice through realistic scenarios that test judgement. The session focuses on agreements and trust, sensemaking and decisions, behavior change through action and review, and sound judgement on digital and AI guardrails, strengthened through structured peer challenge. Participants leave with practical habits that keep coaching ethical, grounded and effective in everyday work and collaboration.
Prerequisites
Participants should have:
- Demonstrable experience in coaching individuals or teams within a professional setting.
- A foundational understanding of coaching models and feedback techniques.
- Exposure to organisational leadership, transformation, or talent development programmes.
Target audience
This course is designed for experienced professionals seeking to expand their coaching influence to an organizational level. It is ideal for senior leaders, HR business partners, transformation managers, and leadership coaches focused on embedding coaching cultures and supporting executive development.
Learning Objectives
By the end of this course, learners will be able to:
- Recognize the principles and enablers that guide coaching mastery in modern work.
- Use tools to reframe, test, and improve coaching responses under real-world conditions.
- Apply reflective questioning to reframe assumptions and uncover new perspectives in coaching conversations and growth.
- Design visible habits and routines that embed coaching strategies into daily work.
What will the course cover?
- Exploring core principles: Real coaching dilemmas are used to set clean boundaries and the behavioral markers of disciplined coaching.
- Coaching lab: Scenario work rehearses contracting, challenge with care, action capture and escalation decisions under pressure.
- Peer challenge lab: Peer questioning sharpens judgement and prevents drift into advice, therapy or covert performance management.
- Coaching for today and beyond: Routines are designed that keep coaching visible through consistent contracting, action and review.
Exams and assessments
There are no formal exams in this course. Participants will complete peer feedback activities, reflective coaching exercises, and scenario-based practice to apply the techniques discussed.
Hands-on learning
This session includes:
- Practical simulations replicating executive-level coaching situations.
- Peer-to-peer feedback and observation for skill refinement.
- Applied exercises that strengthen cultural embedding of coaching practices.
Frequently asked questions
How can I create an account on myQA.com?
There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.
If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".
If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.
Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.
How do QA’s virtual classroom courses work?
Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.
We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.
How do QA’s online courses work?
QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course.
Once you have purchased the Online course and have completed your registration, you will receive the necessary details to enable you to immediately access it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.
All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.
When will I receive my joining instructions?
Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.
When will I receive my certificate?
Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.