Let’s make it work for you
Overview
AI transformation brings significant technological challenges for organizations - but the human dimension is often overlooked. To truly harness AI’s transformative potential, organizations must cultivate the human skills needed to navigate change, overcome uncertainty, and foster the creativity that drives innovation.
This unique and highly participative course equips managers and leaders across all sectors to address the people-centered challenges of AI. It explores the broader business context, the human skills required for successful adoption, strategies for managing fear and resistance, and ways to help individuals and teams feel confident and empowered in an AI-driven world - unlocking new value through creative engagement with emerging technologies.
Learners will engage in individual and group planning, challenge identification, solution generation.
Prerequisites
Learners should familiarise themselves with their organization’s AI governance policies and, ideally, bring along a means of access these during the course.
Target Audience
Managers and leaders at first-line to senior levels wanting to create a culture that embraces the challenge and opportunities of AI.
Delegates will learn how to
By the end of this course, learners will be able to:
- Be clear on how AI is impacting your organization
- Define key models of human-AI interaction and the unique contributions of humans and AI in the workplace
- Identify the key skills, capabilities and mindsets people need to meet the challenge of AI transformation in the workplace
- Identify practical leadership strategies to successfully address the challenges of transformational change through AI
- Identify how to create an empowered, ‘AI-confident’ workforce through an ecology that maximizes opportunities for play, innovation and reduces fear
- Explore how AI governance needs to be able to ethically support your people and effectively manage workplace challenges – stress-testing your own policies
- Create a personal action plan to support you in leading your people through AI transformation
- Draft a team charter to support your people through AI transformation
Outline
Topic 1: AI in Context
- Setting the scene
- Models of human-AI interaction
- How AI is impacting your organisation
Topic 2: Mapping the Human Challenge
- The key challenges for employees and leaders
- Skills, capabilities and mindset shifts required
Topic 3: Leading through Uncertainty
- How people respond to transformational change
- Overcoming resistance
- What leaders need to do
Topic 4: Creating AI Confidence
- Entrainment and the importance of play
- Core principles for building AI-confidence
- Creating psychological safety
- Creating the AI-confident employee
Topic 5: Stress Testing your AI Governance
- Measuring your own AI governance against key criteria
Topic 6: Your AI Charter
- Creating a team charter for AI adoption
Exams and Assessments
There are no examinations or assessments in this course. Learners will demonstrate their capability through generating solutions to challenges.
Hands-On Learning
This course includes:
- Interactive activities
- Group discussions
- Pairs and small-group sessions to explore issues and generate solutions
Frequently asked questions
How can I create an account on myQA.com?
There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.
If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".
If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.
Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.
How do QA’s virtual classroom courses work?
Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.
We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.
How do QA’s online courses work?
QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course.
Once you have purchased the Online course and have completed your registration, you will receive the necessary details to enable you to immediately access it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.
All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.
When will I receive my joining instructions?
Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.
When will I receive my certificate?
Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.