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ITIL Managing Professional Transition
- Categories:
- Service Management
- Level:
- Expert
- Code:
- ITIL5TRNS
- Exam:
- Yes - Included
Overview
ITIL® Managing Professional Transition (Version 5) provides the most efficient upgrade route for experienced ITIL professionals who hold either: ITIL 4 Managing Professional, ITIL 4 Master, ITIL v3 Expert or ITIL v3 Master certifications. The 5-day course focuses exclusively on the key enhancements introduced in ITIL (Version 5) across Foundation, Product, Service, Experience and Transformation.
This fast-track course protects previous investment in ITIL certifications while enabling professionals to progress towards future-ready digital product and service management capabilities. Learners gain a clear understanding of what has changed, how the framework has evolved, and how to apply new guidance to deliver measurable value across organisations.
The training consolidates essential concepts from the ITIL 5 framework and prepares learners for the ITIL Managing Professional Transition (Version 5) and ITIL Transformation (Version 5) examinations.
Prerequisites
Learners must hold one of the following:
- ITIL 4 Managing Professional
- ITIL 4 Master
- ITIL v3 Expert (MALC)
- ITIL v3 Master
Target Audience
This course is designed for professionals who have already invested in ITIL and require a straightforward upgrade route to ITIL (Version 5).
Typical roles include
- IT service management professionals
- Digital product managers
- Service delivery managers
- Service operations managers
- Service desk and support leaders
- DevOps and platform professionals
- IT and digital transformation leaders
- Professionals across all sectors involved in digital product and service management
What's included
Select your preferred way to learn:
What is Virtual?
Live, instructor-led training delivered online
Interactive online sessions led by subject matter experts. Learners join live classes, take part in discussions, and complete practical exercises from any location, making it easy to fit collaborative learning into busy schedules.
If you prefer to connect to a course that is taking place in a physical classroom, you can choose our Remote Access option. .
Best for: Teams and individuals who want expert guidance, real-time collaboration, and flexible access.
What's included?
5 Days instructor led course
Exam included
Online exam voucher
6 month free access to QA learning platform
Free 6-Month Access: Learning Platform Discovery plan
Included FREE with every instructor‑led course
Get free guided access to the QA Learning Platform. Assess your skills, explore in-demand topics, and understand which areas to focus on.
Learn AI, Cloud, Data, and Leadership skills at your own pace.
Put skills into practice with hands-on Labs and Simulabs.
Validate knowledge and highlight gaps with skills assessments.
What is bespoke training?
Custom instructor-led training designed by QA to fit your needs
Tailored programmes built around your organisation’s goals, challenges, and skill levels. Delivered in the format that suits you to maximise relevance and impact.
Best for: Organisations and teams looking to target specific business priorities and capabilities with QA subject matter expertise.
Find out more about the course:
Learning outcomes
By the end of this course, learners will be able to:
- Understand the key enhancements introduced in ITIL (Version 5)
- Explain how ITIL has evolved from ITIL 4
- Apply updated ITIL concepts across product and service lifecycles
- Integrate human experience into service design and delivery
- Align people, processes and technology to deliver measurable value
- Prepare for the ITIL Managing Professional Transition (Version 5) and ITIL Transformation (Version 5) exams
Course outline
This five-day course consolidates the most important updates from the ITIL (Version 5) Managing Professional modules:
- ITIL Foundation (Version 5) updates
- ITIL Product (Version 5)
- ITIL Service (Version 5)
- ITIL Experience (Version 5)
- ITIL Transformation (Version 5)
What you will learn
- The most important updates across the ITIL (Version 5) framework
- How to transition efficiently without repeating existing knowledge
- How to apply updated practices to digital products and services
- How to deliver measurable value through transformation
ITIL Foundation (Version 5) updates and framework evolution
Topics include:
- Overview of the ITIL framework evolution
- Key enhancements introduced in ITIL (Version 5)
- Updated service value system and guiding principles
- Changes impacting digital product and service management
- Understanding the new upgrade pathway
ITIL Product (Version 5)
Topics include:
- Digital product lifecycle management
- Value creation through product thinking
- Collaboration between product and service teams
- Continual improvement of digital products
- Aligning product strategy with organisational goals
ITIL Service (Version 5)
Topics include:
- Designing and delivering high-value services
- Service lifecycle integration
- Service support and optimisation
- Value creation for stakeholders
- Continual service improvement practices
ITIL Experience (Version 5)
Topics include
- Human-centred service design
- Trust, perception and engagement in service delivery
- Measuring experience and value
- Improving user and customer outcomes
- Embedding experience into digital service strategies
ITIL Transformation (Version 5)
Topics include
- Balancing governance, execution and continual learning
- Aligning people, processes and technology
- Delivering measurable value through transformation
- Building organisational resilience
- Driving sustainable change and innovation
Exams and assessments
This course includes two formal certification exams delivered online through PeopleCert, allowing learners to take each exam separately and at a time that suits their schedule.
ITIL Managing Professional Transition (Version 5) exam
- 60 multiple-choice questions
- Open book - The official ITIL Product, Service and Experience books may be used during the exam, including notes made within the text. No other reference materials are permitted
- 120-minutes duration
- Pass mark: 42 out of 60 (70%)
ITIL Transformation (Version 5) exam
- 40 multiple-choice questions
- Open book - The official ITIL Transformation (Version 5) book may be used during the exam, including notes made within the text. No other reference materials are permitted
- 90-minutes duration
- Pass mark: 28 out of 40 (70%)
After completing this ITIL Managing Professional Transition (Version 5) course, your certification will migrate to the following designations:
- ITIL 4 Master migrates to ITIL Master (Version 5)
- ITIL 4 Managing Professional migrates to ITIL Managing Professional (Version 5)
- ITIL v3 Master migrates to ITIL Managing Professional (Version 5)
- ITIL v3 Expert migrates to ITIL Managing Professional (Version 5)
Hands-on learning
This course includes:
- Scenario-based group discussions exploring real-world strategic challenges
- Practical exercises applying the strategy development and implementation cycles
- Instructor-led workshops focused on strategic decision making and organisational alignment
Key benefits
- A clear and simple upgrade path for existing ITIL professionals
- Efficient learning focused only on what has changed
- Faster alignment of product and service teams
- Improved customer trust and value delivery
- Support for progression to future-ready roles
Good to know
Ready to book? Complete the form and a member of our team will be in touch shortly to discuss your options.
Let’s make it work for you. Speak to one of our learning experts today.
What our customers are saying
“We can’t understate the success of this ITIL® training programme. With exam pass rates that simply can’t be bettered, QA has done an outstanding job in providing our people with the service management skills we need – in the most cost-effective way possible, and with no loss of results.”
Cheryl Cumberworth
E-Learning & Support Manager, Atos Origin
“QA's Cloud Academy platform allows us to quickly train and certify our support engineers on the complete portfolio of Microsoft products. We will use our resulting skills inventory data to intelligently assign our support incidents to the most qualified engineers, resulting in faster resolution times, higher throughput, and greater customer satisfaction.”
Caroline Dumont
CE&S Learning Leader at Microsoft
Portfolio Director
Paul Wigzel
Service Management Portfolio Lead, QA
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