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ITIL® Foundation Bridge (Version 5)
- Apply ITIL 5 updates confidently within your organisation from day one.
- For ITIL 4 certified professionals needing to stay current with ITIL 5 changes.
- Our ITIL courses achieve a 92% pass rate.
- Categories:
- Service Management Agile and Lean
- Level:
- Fundamentals
- Code:
- ITIL5FBRG
- Exam:
- Yes - Included
Overview
This one-day instructor-led ITIL 5 Foundation Bridge course is designed for professionals who already hold an ITIL 4 qualification and need to understand the updates introduced in ITIL 5. It focuses exclusively on the new and changed elements of the framework, enabling learners to transition efficiently without repeating previously mastered content.
We believe service management must evolve alongside technology, AI, cloud, and data-driven operating models. This course equips organisations to adapt at pace, ensuring that their service management capabilities remain aligned to modern digital ecosystems. By the end of the day, learners will be fully prepared to sit the ITIL 5 Foundation Bridge exam and confidently apply updated principles within their organisation.
Prerequisites
Participants must hold an ITIL 4 certification (Foundation or higher, excluding specialist extensions such as sustainability, acquiring and managing cloud services or IT asset management)
Learners should have a working understanding of the ITIL 4 service value system, guiding principles, and core practices.
Target audience
This course is suitable for IT professionals, customers, users, and anyone involved in the provision or receipt of IT enabled services who requires an introductory understanding of ITIL 5.
This course is designed for:
- IT and service management professionals certified in ITIL 4 Foundation, who need to transition to ITIL 5 Foundation.
- Organisations seeking to maintain current best practice alignment across service teams and incorporate AI into service and product delivery.
What's included
Select your preferred way to learn:
What is Virtual?
Live, instructor-led training delivered online
Interactive online sessions led by subject matter experts. Learners join live classes, take part in discussions, and complete practical exercises from any location, making it easy to fit collaborative learning into busy schedules.
If you prefer to connect to a course that is taking place in a physical classroom, you can choose our Remote Access option. .
Best for: Teams and individuals who want expert guidance, real-time collaboration, and flexible access.
What's included?
1 Day instructor led course
Exam included
6 month free access to QA learning platform
Free 6-Month Access: Learning Platform Discovery plan
Included FREE with every instructor‑led course
Get free guided access to the QA Learning Platform. Assess your skills, explore in-demand topics, and understand which areas to focus on.
Learn AI, Cloud, Data, and Leadership skills at your own pace.
Put skills into practice with hands-on Labs and Simulabs.
Validate knowledge and highlight gaps with skills assessments.
What is bespoke training?
Custom instructor-led training designed by QA to fit your needs
Tailored programmes built around your organisation’s goals, challenges, and skill levels. Delivered in the format that suits you to maximise relevance and impact.
Best for: Organisations and teams looking to target specific business priorities and capabilities with QA subject matter expertise.
Find out more about the course:
Learning outcomes
By the end of this course, learners will be able to:
- Describe the key differences between ITIL 4 and ITIL 5
- Explain the updated concepts, terminology, and structural changes introduced in ITIL 5
- Analyse how ITIL 5 enhances the value system and value chain
- Interpret updates to practices, governance, and continual improvement approaches
- Assess how ITIL 5 supports modern operating models including cloud-based and AI-enabled services
- Apply updated ITIL 5 concepts within real-world organisational contexts
- Prepare effectively for the ITIL 5 Foundation Bridge examination
Course outline
- Introduction to ITIL 5
- Overview of ITIL evolution from earlier versions to ITIL 5
- Why service management must adapt in the era of AI, cloud, and automation
- Recap of ITIL 4 core components relevant to the bridge
- Key structural and conceptual updates
- Changes to the value system
- Enhancements to the value chain
- Updated guiding principles and their practical application
- Terminology changes and clarified definitions
- Practice updates and refinements
- Overview of updated practices in ITIL 5
- Governance and risk considerations in the updated framework
- Continual improvement refinements and performance measurement
- Digital and modern service management alignment
- How ITIL 5 supports cloud-first and hybrid environments
- Integration with DevOps, automation, and agile ways of working
- Integration with PRINCE2
- Leveraging data-driven decision making within service management
- Aligning ITIL 5 with organisational transformation goals
- Applying ITIL 5 in your organisation
- Impact assessment: transitioning from ITIL 4 to ITIL 5
- Managing stakeholder communication and change
- Embedding updated practices into operational workflows
- Preparing teams for certification and adoption
- Bridge exam structure and format
- Question styles and exam techniques
- Knowledge consolidation and instructor-led review
Exams and assessments
This course prepares learners for the ITIL 5 Foundation Bridge exam. The exam focuses only on the new and updated content introduced in ITIL 5.
The exam is a closed-book, 30-minute, multiple-choice assessment delivered online through PeopleCert. Learners will receive guidance on exam structure, scoring methodology, and preparation techniques during the course.
Hands-on learning
This is a theory-based course. While there are no formal practical exercises, learners are encouraged to participate in interactive discussions.
Good to know
Ready to book? Complete the form and a member of our team will be in touch shortly to discuss your options.
Let’s make it work for you. Speak to one of our learning experts today.
What our customers are saying
“We can’t understate the success of this ITIL® training programme. With exam pass rates that simply can’t be bettered, QA has done an outstanding job in providing our people with the service management skills we need – in the most cost-effective way possible, and with no loss of results.”
Cheryl Cumberworth
E-Learning & Support Manager, Atos Origin
“QA's Cloud Academy platform allows us to quickly train and certify our support engineers on the complete portfolio of Microsoft products. We will use our resulting skills inventory data to intelligently assign our support incidents to the most qualified engineers, resulting in faster resolution times, higher throughput, and greater customer satisfaction.”
Caroline Dumont
CE&S Learning Leader at Microsoft
Portfolio Director
Paul Wigzel
Service Management Portfolio Lead, QA
Frequently asked questions
How can I create an account on myQA.com?
There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.
If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".
If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.
Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.
How do QA’s virtual classroom courses work?
Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.
We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.
How do QA’s online courses work?
QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course.
Once you have purchased the Online course and have completed your registration, you will receive the necessary details to enable you to immediately access it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.
All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.
When will I receive my joining instructions?
Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.
When will I receive my certificate?
Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.