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Overview
This one-day course provides a foundational introduction to Microsoft 365, Microsoft 365 Copilot, and AI-powered agents, with a focus on core services and basic administrative capabilities. Learners explore the essential concepts that underpin Microsoft 365 administration, including service architecture, security foundations, and data protection and governance. Building on this foundation, the course introduces Microsoft 365 Copilot and Copilot agents, explaining how AI can be used to automate tasks, enhance collaboration, and personalise user experiences across the Microsoft 365 suite. The course is structured around two learning paths and is designed to develop understanding without requiring prior hands-on administrative experience.
Prerequisites
Before attending this course, learners should have basic functional experience with Microsoft 365 services and a proficient understanding of general IT practices. No prior experience with Microsoft 365 administration, Copilot, or AI agents is required, as the course is designed for learners at a beginning level.
Target audience
This course is designed for beginning-level technical IT professionals and novice administrators who are seeking a foundational understanding of Microsoft 365 services and Microsoft 365 Copilot. It is suitable for learners who want to understand the essential components, concepts, and capabilities required to utilise and manage Microsoft 365, Copilot, and agents, without the need for prior hands-on administrative experience.
Learning Objectives
By the end of this course, learners will be able to:
- Describe the core services and key components of Microsoft 365.
- Explain fundamental administrative controls used within Microsoft 365 environments.
- Identify security foundations and governance concepts in Microsoft 365.
- Describe how data is protected and governed within Microsoft 365.
- Explain the purpose and capabilities of Microsoft 365 Copilot and Copilot agents.
- Describe basic administrative tasks associated with Microsoft 365 Copilot.
- Describe basic administrative tasks associated with Microsoft 365 Copilot agents.
Course Outline
Introduction to the course
- Overview of the course structure and learning paths.
- Introduction to Microsoft 365, Copilot, and AI-powered agents.
- Understanding the scope and objectives of the course.
Explore Microsoft 365 administration
Introduction to Microsoft 365 core services and admin controls
- Overview of Microsoft 365 services and workloads.
- Understanding tenant-level administration and management concepts.
- Introduction to administrative controls used to manage Microsoft 365 environments.
- Instructor-led demonstration reinforcing key administrative concepts.
Explore Microsoft 365 security foundations
- Introduction to security concepts within Microsoft 365.
- Overview of identity, access, and protection principles.
- Understanding foundational security services used in Microsoft 365.
- Instructor-led demonstration highlighting key security topics.
Protect and govern data in Microsoft 365
- Overview of data protection concepts in Microsoft 365.
- Introduction to data governance and compliance principles.
- Understanding how organisations protect and manage information.
- Instructor-led demonstration focusing on data protection and governance scenarios.
Explore Microsoft 365 Copilot and agent administration
Explore Microsoft 365 Copilot and agents
- Introduction to Microsoft 365 Copilot and AI-powered agents.
- Understanding how Copilot uses AI to automate tasks and enhance collaboration.
- Overview of scenarios where Copilot and agents are used across Microsoft 365.
- Instructor-led demonstration illustrating Copilot and agent capabilities.
Perform basic administrative tasks for Microsoft 365 Copilot
- Overview of administrative concepts related to Microsoft 365 Copilot.
- Understanding basic configuration and management considerations.
- Reviewing administrative responsibilities associated with Copilot usage.
- Instructor-led demonstration of basic Copilot administration concepts.
Perform basic administrative tasks for Microsoft 365 Copilot agents
- Introduction to administrative tasks related to Copilot agents.
- Understanding how agents are managed within Microsoft 365.
- Reviewing considerations for administering and supporting Copilot agents.
- Instructor-led demonstration focusing on Copilot agent administration.
Exams and assessments
This course does not include a formal exam delivered as part of the training. Each module includes assessment questions designed to support preparation for the related certification exam. These questions are intended to help learners reinforce their understanding of key concepts and exam study areas, including Microsoft 365 administration and Microsoft 365 Copilot and agent administration. Exam voucher for AB-900 is available separately.
Hands-on learning
There are no learner hands-on labs included in this course. Each module concludes with a 15-minute instructor-led demonstration, allowing learners to observe key concepts and administrative tasks in context. These demonstrations are designed to reinforce understanding and provide practical insight without requiring direct interaction with the environment.
Frequently asked questions
How can I create an account on myQA.com?
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Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.
How do QA’s virtual classroom courses work?
Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.
We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.
How do QA’s online courses work?
QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course.
Once you have purchased the Online course and have completed your registration, you will receive the necessary details to enable you to immediately access it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.
All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.
When will I receive my joining instructions?
Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.
When will I receive my certificate?
Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.