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Implementing and Operating Cisco Collaboration Core Technologies On-Premises
- Categories:
- Infrastructure and Networking Cloud
- Level:
- Intermediate
- Tier type:
- Specialist
- Code:
- CLCOR-OP
- Exam:
- Yes - Available separately
Overview
This five-day instructor-led course provides the knowledge and practical skills required to deploy, configure, manage, and troubleshoot Cisco Collaboration technologies in on-premises enterprise environments. Learners develop a comprehensive understanding of Cisco Unified Communications Manager (Unified CM), Cisco Unity Connection, Cisco Instant Messaging and Presence, Cisco Expressway, and media resource management.
Through a combination of instructor-led learning and hands-on labs, participants gain practical experience configuring call control, dial plans, media resources, endpoint registration, mobility services, collaboration security, and high availability. The course also explores collaboration applications, gateway integration, troubleshooting methodologies, and operational best practices to help learners build secure, resilient, and scalable on-premises collaboration solutions.
This course, together with the Implementing and Operating Cisco Collaboration Core Technologies Hybrid and Cloud (CLCOR-HC) course, prepares learners for the Cisco 350-801 CLCOR v2.0 certification exam and supports progression towards Cisco Certified Specialist – Collaboration Core, CCNP Collaboration, and CCIE Collaboration certifications. Successful completion also provides 26 Cisco Continuing Education credits towards recertification.
Prerequisites
There are no formal prerequisites for this course. However, learners will benefit from having:
- A working knowledge of networking fundamentals, including switching, routing, and TCP/IP
- A basic understanding of voice, video, and unified communications technologies
- Familiarity with Cisco networking environments
- Experience administering enterprise IT infrastructure
Cisco recommends completing the following courses before attending:
- Implementing and Administering Cisco Solutions (CCNA)
- Understanding Cisco Collaboration Foundations (CLFNDU)
Target audience
This course is designed for:
- Collaboration engineers
- Unified Communications engineers
- Network engineers
- Voice and video specialists
- Systems engineers
- Technical support engineers responsible for Cisco Collaboration platforms
- IT professionals preparing for Cisco Collaboration certifications
- Engineers deploying and supporting on-premises Cisco collaboration solutions
What's included
Select your preferred way to learn:
What is Virtual?
Live, instructor-led training delivered online
Interactive online sessions led by subject matter experts. Learners join live classes, take part in discussions, and complete practical exercises from any location, making it easy to fit collaborative learning into busy schedules.
If you prefer to connect to a course that is taking place in a physical classroom, you can choose our Remote Access option. .
Best for: Teams and individuals who want expert guidance, real-time collaboration, and flexible access.
What's included?
5 Days instructor led course
Exam: Yes - Available separately
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Find out more about the course:
Outline
Cisco collaboration architecture
- Cisco Collaboration solution overview
- On-premises deployment models
- Core collaboration components
- High availability and redundancy
- Collaboration infrastructure design principles
Cisco Unified Communications Manager
- Unified Communications Manager architecture
- Initial deployment
- Cluster configuration
- Device pools
- Regions and locations
- Endpoint registration
- User administration
- Service activation
Endpoint provisioning
- IP phone deployment
- Device templates
- User association
- Self-service configuration
- Extension mobility
- Device administration
- Endpoint troubleshooting
Dial plans and call routing
- Numbering plans
- Route patterns
- Route groups
- Route lists
- Calling Search Spaces
- Partitions
- Translation patterns
- Globalised dial plans
- Call routing best practices
Media resources
- Conference bridges
- Media Termination Points
- Transcoders
- Annunciators
- Media Resource Groups
- Media Resource Group Lists
- Media resource allocation
- Troubleshooting media resources
Cisco Unity Connection
- Unity Connection architecture
- Voicemail deployment
- Mailbox configuration
- Call handlers
- Interview handlers
- Message waiting indicators
- User administration
- Integration with Unified Communications Manager
Cisco Instant Messaging and Presence
- Presence architecture
- Instant messaging services
- User configuration
- Presence integration
- Client connectivity
- Operational management
Cisco Expressway
- Cisco Expressway architecture
- Mobile and Remote Access (MRA)
- Secure remote connectivity
- Traversal services
- Business-to-business communications
- Certificate management
- Expressway administration
Gateways and SIP connectivity
- SIP trunks
- Collaboration gateways
- PSTN integration
- Call routing between systems
- Gateway configuration
- Operational considerations
- Troubleshooting gateway connectivity
Collaboration security
- Authentication
- Authorisation
- Certificates
- Secure communications
- Encryption
- Identity management
- Security best practices
Monitoring and troubleshooting
- Monitoring collaboration services
- Performance analysis
- Diagnostic tools
- Log collection
- Troubleshooting call processing
- Endpoint troubleshooting
- Operational best practices
High availability and resilience
- Redundancy planning
- Service resilience
- Failover behaviour
- Backup and restore
- Disaster recovery considerations
- Maintaining service availability
Certification preparation
- Review of Cisco 350-801 CLCOR v2.0 objectives
- Knowledge review
- Practical implementation scenarios
- Exam preparation guidance
Exams and assessments
This course prepares learners for the on-premises domains of the Cisco 350-801 Implementing Cisco Collaboration Core Technologies (CLCOR) v2.0 examination when combined with the Implementing and Operating Cisco Collaboration Core Technologies Hybrid and Cloud (CLCOR-HC) course. Throughout the course, learners reinforce their knowledge through instructor-led discussions, practical labs, and knowledge checks. Successful completion also provides 26 Cisco Continuing Education credits towards certification recertification.
Hands-on learning
Practical lab exercises are integrated throughout the course to reinforce key concepts and provide real-world implementation experience.
Hands-on activities include:
- Deploying Cisco Unified Communications Manager
- Configuring users and endpoints
- Building dial plans and call routing
- Managing media resources
- Deploying Cisco Unity Connection
- Configuring Cisco Instant Messaging and Presence
- Implementing Cisco Expressway Mobile and Remote Access
- Configuring SIP trunks and gateways
- Troubleshooting collaboration services
Learning outcomes
By the end of this course, learners will be able to:
- Describe the architecture and components of Cisco on-premises collaboration solutions.
- Deploy and administer Cisco Unified Communications Manager.
- Configure endpoints, users, and device pools.
- Implement dial plans and call routing strategies.
- Configure media resources to support conferencing and media services.
- Deploy Cisco Unity Connection for voicemail and messaging services.
- Configure Cisco Instant Messaging and Presence services.
- Implement Cisco Expressway for secure remote and mobile access.
- Configure collaboration gateways and SIP trunks.
- Apply collaboration security and authentication best practices.
- Monitor, maintain, and troubleshoot collaboration services.
- Prepare for the Cisco 350-801 CLCOR v2.0 certification examination.
Good to know
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