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Implementing and Operating Cisco Collaboration Core Technologies Hybrid and Cloud
- Categories:
- Infrastructure and Networking Cloud
- Level:
- Intermediate
- Tier type:
- Specialist
- Code:
- CLCOR-HC
- Exam:
- Yes - Available separately
Overview
This five-day instructor-led course provides the knowledge and practical skills required to deploy, configure, and manage Cisco Collaboration hybrid and cloud technologies. Learners explore the architecture, deployment models, and operational practices used to deliver secure, scalable, and resilient collaboration services across modern enterprise environments.
Throughout the course, participants gain hands-on experience with Cisco Webex Control Hub, Webex Calling, Cloud Connected Unified Communications, cloud-based provisioning, migration strategies, and Quality of Service (QoS) for voice and video traffic. The course also introduces hybrid deployment models that integrate on-premises and cloud collaboration platforms, helping organisations modernise their communications infrastructure while maintaining operational continuity.
This course, together with the Implementing and Operating Cisco Collaboration Core Technologies On-Premises (CLCOR-OP) course, prepares learners for the Cisco 350-801 CLCOR v2.0 certification exam and supports progression towards Cisco Certified Specialist – Collaboration Core, CCNP Collaboration, and CCIE Collaboration certifications. Successful completion also provides 38 Cisco Continuing Education credits towards recertification.
Prerequisites
There are no formal prerequisites for this course. However, learners are recommended to have:
- A basic understanding of networking technologies
- Fundamental knowledge of voice and video networking concepts
- Familiarity with on-premises, cloud, and hybrid collaboration deployment models
- Experience with Cisco networking technologies or equivalent networking knowledge
The following Cisco learning is recommended before attending this course:
- Implementing and Administering Cisco Solutions (CCNA)
- Understanding Cisco Collaboration Foundations (CLFNDU)
- Essentials of Webex Calling (CLWXCALL)
Target audience
- This course is designed for:
- Collaboration engineers
- Network administrators
- Unified Communications engineers
- Voice and video specialists
- Infrastructure engineers responsible for Cisco collaboration platforms
- IT professionals preparing for Cisco Collaboration certifications
- Technical professionals supporting hybrid and cloud collaboration environments
What's included
Select your preferred way to learn:
What is Virtual?
Live, instructor-led training delivered online
Interactive online sessions led by subject matter experts. Learners join live classes, take part in discussions, and complete practical exercises from any location, making it easy to fit collaborative learning into busy schedules.
If you prefer to connect to a course that is taking place in a physical classroom, you can choose our Remote Access option. .
Best for: Teams and individuals who want expert guidance, real-time collaboration, and flexible access.
What's included?
5 Days instructor led course
Exam: Yes - Available separately
6 month free access to QA learning platform
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Custom instructor-led training designed by QA to fit your needs
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Find out more about the course:
Outline
Cisco collaboration architecture
- Cisco Collaboration solution architecture
- Hybrid deployment models
- Cloud deployment models
- Collaboration service components
- Designing resilient collaboration environments
Cisco Webex Control Hub
- Control Hub architecture
- Organisation administration
- User and licence management
- Device management
- Monitoring collaboration services
- Analytics and reporting
- Operational best practices
Deploying Webex Calling
- Webex Calling architecture
- Calling deployment options
- PSTN connectivity
- User provisioning
- Device registration
- Calling features
- Service administration
- Troubleshooting Webex Calling
Cloud Connected Unified Communications
- Cloud Connected Unified Communications overview
- Connecting on-premises Unified Communications environments
- Service activation
- Monitoring system health
- Operational insights
- Analytics and diagnostics
- Best practices for ongoing management
Identity management and cloud provisioning
- Cloud identity services
- Directory synchronisation
- User lifecycle management
- Authentication methods
- Security considerations
- Cloud provisioning workflows
- Managing organisational users
Migrating collaboration workloads
- Planning migration projects
- Migrating from Cisco Jabber to the Webex App
- User readiness
- Migration tools
- Service validation
- Post-migration support
- Operational considerations
Application programming interfaces
- Introduction to Cisco collaboration APIs
- Cloud integrations
- Automation opportunities
- API authentication
- Managing collaboration resources
- Integration best practices
Quality of Service
- Voice and video traffic characteristics
- QoS principles
- Classification and marking
- Queuing strategies
- Congestion management
- End-to-end QoS design
- Monitoring performance
- Troubleshooting quality issues
Operating hybrid collaboration services
- Hybrid calling
- Hybrid messaging
- Service interoperability
- Operational monitoring
- Fault management
- Security considerations
- Maintaining service availability
Troubleshooting collaboration environments
- Diagnosing cloud connectivity issues
- Troubleshooting hybrid deployments
- Analysing call quality
- Identifying configuration issues
- Performance monitoring
- Log analysis
- Operational best practices
Certification preparation
- Review of Cisco 350-801 CLCOR v2.0 objectives
- Exam domains
- Practical implementation scenarios
- Knowledge review
- Certification preparation guidance
Exams and assessments
This course prepares learners for the Cisco 350-801 Implementing Cisco Collaboration Core Technologies (CLCOR) v2.0 examination when combined with the Implementing and Operating Cisco Collaboration Core Technologies On-Premises (CLCOR-OP) course. During the course, learners reinforce their knowledge through instructor-led discussions, practical exercises, knowledge checks, and hands-on lab activities. Successful completion also earns 38 Cisco Continuing Education credits towards certification recertification.
Hands-on learning
Throughout the course, learners complete practical labs designed to reinforce key concepts and build operational confidence.
Hands-on activities include:
- Configuring Cisco Webex Control Hub
- Deploying Webex Calling
- Managing Cloud Connected Unified Communications
- Implementing Quality of Service policies
- Performing hybrid collaboration configuration
- Migrating users to the Webex App
- Troubleshooting real-world collaboration scenarios
Learning outcomes
By the end of this course, learners will be able to:
- Describe Cisco Collaboration hybrid and cloud architecture and deployment models.
- Deploy and manage Cisco Webex Control Hub services.
- Configure Webex Calling for enterprise collaboration environments.
- Implement Cisco Cloud Connected Unified Communications solutions.
- Configure cloud-based identity management and user provisioning.
- Migrate users from Cisco Jabber to the Webex App.
- Apply Quality of Service policies for voice and video traffic.
- Configure hybrid collaboration services between on-premises and cloud platforms.
- Understand Cisco collaboration APIs and cloud integration capabilities.
- Prepare effectively for the Cisco 350-801 CLCOR v2.0 certification examination.
Good to know
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