Let’s make it work for you
Overview
This course equips experienced agilists and change leaders with the skills to coach at the enterprise level. Participants learn to see whole systems, diagnose structural and cultural constraints, shape conditions for agility, and design safe interventions that create measurable improvements in flow and outcomes.
Using a mix of casebased scenarios, systemic mapping, largegroup facilitation techniques, and coaching dojos, learners move beyond team practices to the strategic levers that actually shift enterprises. By the end of the course, participants will have practical tools to enter complex systems safely, facilitate alignment, and run small experiments that respect governance and risk.
Prerequisites
Participants should have:
- Handson experience with agile delivery or change initiatives
- Familiarity with teamlevel coaching or facilitation
- An interest in systems thinking, leadership, and organisation design
No prior enterprise coaching experience is required.
Target audience
This course is designed for:
- Agile Coaches, Enterprise Coaches, Scrum Masters expanding to enterprise scope
- Transformation and Change Leaders
- Product, Technology, and Delivery leaders
- Organisational Design, PMO, and Portfolio professionals
- Consultants and internal change agents who work across functions
Delegates will learn how to
By completing this course, participants will be able to:
- Diagnose enterprise systems using events, patterns, structures, and feedback loops
- Distinguish ordered and complex contexts and choose decision approaches using Cynefin
- Identify and address structural constraints that shape flow, incentives, decision rights, and governance
- Work with leadership to shape conditions through incentives, decision rights, and narrative
- Contract and enter systems responsibly with clear authority, expectations, boundaries, and conditions
- Facilitate enterprise alignment using containers and largegroup methods that scale
- Design safetotry change experiments and anticipate system impacts and risks
- Maintain an ethical posture across diagnosis, design, facilitation, and exit
Outline
Introduction
- Welcome, objectives, and structure of the two virtual days
- Participant goals and expectations
- What enterprise coaching is and is not
- The promise of leverage over workload
Module 1: Enterprise Reality and Systems Thinking
- The Enterprise Challenge
- Why enterprise agility fails when focused on teams and ceremonies
- Organisations as living systems, not machines
- Events, patterns, structures, and feedback loops
Module 2: Complexity and Decision Making
- Complexity changes the rules
- Cynefin as a decision lens
Module 3: Structural Agility and Flow
- Structure follows strategy is a myth
- What scaling optimises and what composability optimises
- Flow as a structural outcome and structural debt
- AI as a structural accelerator that exposes design
Module 4: Leadership, Culture, and Power
- What leaders really control: incentives, decision rights, narrative
- Culture through signals: reward, tolerate, and attention
- Leadership antipatterns and leadership as system shaper
Module 5: Enterprise Coaching Stances and Conversations
- Expanded stance model and ethical stance selection
Module 6: Facilitation, Contracting, and Entry
- Why entry determines success
- Formal and informal entry
- Contracting domains: authority, expectations, boundaries, conditions
- Enterprise entry vs team entry and ethical guardrails
Module 7: EnterpriseScale Facilitation
- What makes enterprise facilitation different
- The four jobs of an enterprise facilitator: set the container, surface competing truths, reveal tensions, guide safe next steps
- Techniques that scale: Open Space, Appreciative Inquiry, largegroup sensemaking, decisionflow mapping
Module 8: Integration and Capstone
- The lenses of enterprise coaching: system, structure, culture, leadership, flow, change, ethics
Debrief and pattern sharing across groups - Your enterprise coaching signature moves
- Personal commitment and next steps
Module 9: WrapUp and Reflection
- Key takeaways and mindset shifts
- What to start, stop, and protect in your context
- Resources and next steps
Exams and assessments
There are no formal exams in this course. Competency is demonstrated through group activities, scenariobased practice, facilitation exercises, and a final integration lab with peer and facilitator feedback.
Handson learning
- Systemic Mapping Lab
- Decision mapping using Cynefin scenarios
- Structural agility design studio and leverage redesign
- Leadership culture signals mapping
- Stance Switching Dojo for enterprise coaching conversations
- System Entry Canvas activity using a complex enterprise narrative
- Enterprise facilitation moves practice
- Integration Lab and personal signature definition
Frequently asked questions
How can I create an account on myQA.com?
There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.
If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".
If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.
Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.
How do QA’s virtual classroom courses work?
Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.
We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.
How do QA’s online courses work?
QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course.
Once you have purchased the Online course and have completed your registration, you will receive the necessary details to enable you to immediately access it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.
All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.
When will I receive my joining instructions?
Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.
When will I receive my certificate?
Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.