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Human Resources (HR) Fundamentals
- Categories:
- Service Management
- Level:
- Fundamentals
- Code:
- QASNHRFUND
- Exam:
- Not Applicable
Overview
The ServiceNow Human Resources Service Delivery (HRSD) application automates standard HR processes within your organization to eliminate the number of checklists, email exchanges, and phone calls performed by the HR team. Learn how to configure and administer the ServiceNow HR Service Delivery application. During this two-day interactive training course, attendees will gain in-depth knowledge and practice in configuring and using the ServiceNow HR Service Delivery application.
Prerequisites
- Welcome to ServiceNow
- ServiceNow Administration Fundamentals
- Getting Started with Now Create
- ServiceNow Platform Implementation
- Employee Center Essentials
- Introduction to Human Resources Service Delivery (HRSD)
What's included
Select your preferred way to learn:
What is Classroom?
Hands-on, instructor-led training delivered in a QA learning centre
In-person training in a dedicated QA learning centre. Learners benefit from expert-led sessions, collaborative activities, and structured, hands-on workshops in a distraction-free environment. If you can’t attend in person, many classroom courses are also available to attend remotely.
Classroom sessions can be arranged on request. Please contact your account manager to discuss availability in your region
Best for: Individuals and teams who benefit from deep focus, direct interaction, and practical, hands-on learning.
What's included?
2 Days instructor led course
Exam: Not Applicable
6 month free access to QA learning platform
Free 6-Month Access: Learning Platform Discovery plan
Included FREE with every instructor‑led course
Get free guided access to the QA Learning Platform. Assess your skills, explore in-demand topics, and understand which areas to focus on.
Learn AI, Cloud, Data, and Leadership skills at your own pace.
Put skills into practice with hands-on Labs and Simulabs.
Validate knowledge and highlight gaps with skills assessments.
What is bespoke training?
Custom instructor-led training designed by QA to fit your needs
Tailored programmes built around your organisation’s goals, challenges, and skill levels. Delivered in the format that suits you to maximise relevance and impact.
Best for: Organisations and teams looking to target specific business priorities and capabilities with QA subject matter expertise.
Find out more about the course:
Learning outcomes
- Review the ServiceNow HR Service Delivery solution and its capabilities
- Configure HR criteria, User criteria, document templates, and HR Profiles
- Define and manage HR Services, Categories, HR Service Catalogs, Catalog Items, and Lifecycle Events
- Configure HR Case and Task Templates
- Create HR Knowledge articles and learn about the Knowledge Management lifecycle
- Explore Skills and auto-assign HR Cases based on skills
- Learn about the security constraints that determine access to HR data
- Gain practical knowledge of HR Case Management and HR surveys
- Drill into results via reporting and dashboards
Course outline
- Module 1 provides an overview of the HR Service Delivery (HRSD) application and how it is integrated in the ServiceNow platform. Participants will also learn about key features of the HRSD application. Optionally, participants may choose to review essential concepts of the ServiceNow platform.
- Module 2 explores how groups, users, and roles provide contextual security in ServiceNow. Participants explore HR Skills in depth and discuss how Skills are used to automatically assign HR Cases. They also generate HR Profiles for multiple employees. Roles give specific permissions to users in different HR functions.
- In Module 3, participants learn about the Employee Center, HR Cases, HR table structure, Document Templates, HR Services, and Bulk Case creation. HR Services are the starting point for HR Case creation and define the table and the entire HR process for HR request fulfillment.
- Module 4 details HR Knowledge management and the HR Catalog. It begins with recommended practices for HR Knowledge management, including HR Criteria and User Criteria. Participants also learn how to create the HR Catalog items that employees use to create HR cases.
- Module 5 explores how to track HR progress using HR Dashboards, Reports, Platform Analytics, and HR Surveys. Participants explore ServiceNow reporting capabilities and initiate the data collection jobs needed for Platform Analytics. Participants also learn how to update and trigger surveys which allow employees to rate their satisfaction with HR.
Good to know
Ready to book? Complete the form and a member of our team will be in touch shortly to discuss your options.
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What our customers are saying
“We can’t understate the success of this ITIL® training programme. With exam pass rates that simply can’t be bettered, QA has done an outstanding job in providing our people with the service management skills we need – in the most cost-effective way possible, and with no loss of results.”
Cheryl Cumberworth
E-Learning & Support Manager, Atos Origin
“QA's Cloud Academy platform allows us to quickly train and certify our support engineers on the complete portfolio of Microsoft products. We will use our resulting skills inventory data to intelligently assign our support incidents to the most qualified engineers, resulting in faster resolution times, higher throughput, and greater customer satisfaction.”
Caroline Dumont
CE&S Learning Leader at Microsoft
Portfolio Director
Paul Wigzel
Service Management Portfolio Lead, QA
Frequently asked questions
How can I create an account on myQA.com?
There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.
If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".
If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.
Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.
How do QA’s virtual classroom courses work?
Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.
We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.
How do QA’s online courses work?
QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course.
Once you have purchased the Online course and have completed your registration, you will receive the necessary details to enable you to immediately access it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.
All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.
When will I receive my joining instructions?
Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.
When will I receive my certificate?
Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.