Hardware Asset Management (HAM) Fundamentals

Setting up an effective Hardware Asset Management (HAM) practice includes key milestones: planning a design, defining policies, identifying the information required and how that information can be obtained, determining what the hardware asset processes should look like, and how the technology can support these items. Most successful HAM programs involve a variety of people and departments, including IT, finance, services, and end users. Investing time and careful consideration to build out the HAM practice produces a higher quality outcome.

In this interactive course, you will master the setup, configuration, and use of the ServiceNow® ITSM Asset Management and Hardware Asset Management (HAM) applications, with a focus on:

• Controlling hardware and consumable inventory that is purchased and used
• Managing the cost of purchasing and managing hardware asset receiving
• Managing and optimizing the hardware asset life cycle from planning to disposal
• Achieving compliance with relevant standards and regulations
• Improving IT asset services for end users
• Creating standards and processes for managing assets

Prerequisites

It is recommended that students taking the course have working knowledge and experience of ServiceNow. It is also recommended that students understand basic IT asset management terminology. Suggested ServiceNow course prior to taking ServiceNow Hardware Asset Management Fundamentals is:

• ServiceNow Administration Fundamentals (SNAF) Training

• Control hardware and consumable inventory that is purchased and used
• Manage the cost of purchasing and managing hardware asset receiving
• Manage and optimize the hardware asset life cycle from planning to disposal
• Achieve compliance with relevant standards and regulations
• Improve IT asset services for end users
• Create standards and processes for managing assets

Module 1: Introduction to Hardware Asset Management

• Recognize basic hardware asset management terminology and concepts needed to be successful in the course
• Identify the plugins and roles that support ServiceNow IT asset management
• Describe the ServiceNow© IT Asset Management products

Module 2: Trustworthy Data

• Explain why good data is a prerequisite for good IT asset management
• Recognize what information you need to track on your devices
• Describe the characteristics of a model and an asset record
• Describe the purpose of bundled assets and pallet assets
• Describe how Discovery, the CMDB, and Normalization Data Services combine to provide trustworthy data
• Describe how HAM hardware model normalization contributes to providing trustworthy data
• Differentiate between Asset, CI, and Model records

Module 3: Practical Management

• Explain how to manage hardware assets and consumables between stockrooms
• Examine automation for maintaining trustworthy asset data
• Recognize the use of effective asset processes to manage and retire assets

Module 4: Operational Integration

• Describe the process for creating asset reports and other tracking methodologies
• Explain the use of the product, service, and vendor catalogs for asset management
• Identify how to automate the management of stock levels
• Examine how to use mobile asset applications for automated asset and stock management
• Examine the use of effective processes in the operational asset lifecycle

Module 5: Strategic Conformance

• Discover how to manage hardware contracts
• Recognize key components of hardware contract financials
• Explain depreciation and fixed assets
• Describe how to track total cost of ownership

Module 6: Course wrap-up

• Course outcomes
• Additional resources
• Hardware asset management simulator

Simulator

• The Hardware asset management simulator is designed to reinforce what students have learned in this course and aid you in preparing for using the system in real-world settings.
• Simulators are meant to be capstones for the class, allowing students hands-on experience with ServiceNow products.
• The instance will be available for two weeks from the date upon which you request it.