Let’s make it work for you
GRC: Integrated Risk Management (IRM) Implementation
- Categories:
- Service Management Service Management
- Level:
- Fundamentals
- Code:
- QASNIRMIMP
- Exam:
- Not Applicable
Overview
Attend GRC: IRM Implementation to learn the domain knowledge, technical aspects, and various processes needed to effectively manage the implementation of GRC: Policy and Compliance Management, GRC: Risk Management, and GRC: Advanced Risk, as part of ServiceNow's Governance, Risk, and Compliance (GRC) suite. Build on existing implementation knowledge and skills through recorded lectures and demonstrations. Practice various tactical skills and strategies through hands-on labs.
Prerequisites
- Welcome to ServiceNow
- ServiceNow Administration Fundamentals/CSA
- GRC: Integrated Risk Management (IRM) Fundamentals
What's included
Select your preferred way to learn:
What is Classroom?
Hands-on, instructor-led training delivered in a QA learning centre
In-person training in a dedicated QA learning centre. Learners benefit from expert-led sessions, collaborative activities, and structured, hands-on workshops in a distraction-free environment. If you can’t attend in person, many classroom courses are also available to attend remotely.
Classroom sessions can be arranged on request. Please contact your account manager to discuss availability in your region
Best for: Individuals and teams who benefit from deep focus, direct interaction, and practical, hands-on learning.
What's included?
3 Days instructor led course
Exam: Not Applicable
6 month free access to QA learning platform
Free 6-Month Access: Learning Platform Discovery plan
Included FREE with every instructor‑led course
Get free guided access to the QA Learning Platform. Assess your skills, explore in-demand topics, and understand which areas to focus on.
Learn AI, Cloud, Data, and Leadership skills at your own pace.
Put skills into practice with hands-on Labs and Simulabs.
Validate knowledge and highlight gaps with skills assessments.
What is bespoke training?
Custom instructor-led training designed by QA to fit your needs
Tailored programmes built around your organisation’s goals, challenges, and skill levels. Delivered in the format that suits you to maximise relevance and impact.
Best for: Organisations and teams looking to target specific business priorities and capabilities with QA subject matter expertise.
Find out more about the course:
Learning outcomes
- Identify implementation stakeholders, resources, and contributors to success
- Review entity scoping approaches, considerations, and techniques
- Discuss baseline application functionality, security, and architecture
- Set up an entity framework and manage entity classes
- Modify policy properties and review policy and compliance and risk lifecycles
- Configure risk appetite
- Explore advanced risk assessment functionality, set-up, and configurations
- Create and run basic indicators for continuous monitoring
- Explore metrics for risk continuous monitoring
- Set up issue triage for routing issues
- Discuss supported integrations
Course outline
Module 1: Implementation planning
- Discuss the SN Store release schedule and certification implementation specialist journey
- Explore IRM maturity levels and use cases from an implementation perspective
- Discuss implementation project phases and timelines
- Discuss recommended implementation stakeholders and core team
- Review IRM architecture
- Analyze IRM core roles
- Find and participate in implementation resources
Lab 1.2.1 Prepare for implementation
- Review sys_metadata table to understand GRC application scopes
- View the configuration records that support a table
- View update set and application scope pickers
Lab 1.3.1 Update the business user lite role
- Review all roles included in the Lite Operator license
- Review roles included with the GRC Business User Lite role in the baseline
- Update the GRC Business User role with the risk roles
Module 2: Entity framework
- Explain entity scoping, entity scoping approaches, and benefits of leveraging entity types
- Explore entity ownership and automation
- Discuss entity classes, management, and utilization in IRM applications
- Review GRC: Profiles table architecture and primary relationships
Lab 2.2.1 Synchronize entity, control, and risk ownership
- Review the synchronization set for entity owners with source records
- Set synchronization with the entity owner as the default on newly created risks and control
- Validate synchronization between entity ownership and risk and control ownership
Lab 2.3.1 Entity class management
- Review the synchronization set for entity owners with source records
- Set synchronization with the entity owner as the default on newly created risks and control
- Validate synchronization between entity ownership and risk and control ownership
Lab 2.4.1 Configure Entity Based access (EBA)
- Assign the EBA admin role to admins for configuration
- Enable EBA in the instance
- Set up an EBA configuration for the Finance Department and validate access restrictions
Module 3: Policy and Compliance
- Review application architecture and table structures
- Define policy management workflow
- Configure policy acknowledgement campaigns
- Define control management workflow
Lab 3.2.1 Modify policy properties and configure approvals
- Modify policy expiration based on valid to date
- Set the policy exception default to one year from request approval
- Set up approval configuration to obtain approvals from the compliance managers and the legal policy approvers group
- Hide the contributor field since the O365 integration isn’t being used at this time
Lab 3.3.1 Create a unique control for an entity and control objective combination
- Review automatic entity generation from the entity filter on an entity type
- Validate what happens when an entity no longer meets entity filter criteria
- Create a unique control for an entity and control objective combination
Lab 3.3.2 Convert a standard control to a common control
- Convert a standard control into a common control
- Convert standard controls into reliant entities on a common control
Lab 3.4.1 Modify policy exception properties
- Create a verification rule for all policy exceptions
- Process a policy exception to validate that the verification rule is applied
Module 4: Risk and Advanced Risk
- Review application architecture, table structures, and roles
- Discuss risk appetite and configuration
- Discuss advanced risk assessment configuration
- Simulate an assessment
- Demonstrate risk hierarchy and reporting capabilities
Lab 4.2.1 Create manual and group factors for a Risk Assessment Methodology (RAM)
- Create and publish manual and group factors for the RAM record
Lab 4.3.1 Configure a RAM and simulation
- Configure and publish the risk assessment methodology (RAM)
- Simulate an advanced risk assessment using the RAM
- Publish the configured RAM
Module 5: Continuous monitoring
- Discuss the need for continuous risk and control monitoring
- Review continuous monitoring architecture, scenarios, and configuration with indicators
- Discuss GRC: Metrics and how the application can be used for continuous monitoring
Lab 5.2.1 Continuously monitor with control indicators
- Activate an indicator template
- Find a control objective related to the citation to scope with the indicator template
- Execute an indicator
Module 6: GRC common elements
- Manage confidential records and address security concerns with user groups and hierarchy
- Review issue creation and issue triage
- Discuss configuration options
- Discuss Smart Assessment Engine (SAE) capabilities
Lab 6.1.1 Enable confidentiality
- Enable confidential records
- Create a confidential record
- Confirm allowed users and groups
Lab 6.4.1 Configure issue management
- Create an issue triage group to route issues appropriately
Good to know
Ready to book? Complete the form and a member of our team will be in touch shortly to discuss your options.
Let’s make it work for you. Speak to one of our learning experts today.
What our customers are saying
“Our trainer, Ray, was extremely knowledgeable and delivered his training at the perfect pace, explaining concepts to help me understand. I particularly liked how he introduced exam questions into the training schedule – this was really helpful.”
QA learner
“The course covered the core principles of ITIL 5 effectively, and the instructor explained the concepts in a way that was easy to follow. The updated AI terminology and practices were helpful for understanding how ITIL has evolved.”
QA learner
“Martin was engaging and kept the course interesting to keep everyone involved and entertained. This kind of course matter can be quite dry so it takes someone skilled to keep everyone on the hook. The breakouts were quite a good addition to get everyone talking and break the day up.”
QA learner
Portfolio Director
Paul Wigzel
Service Management Portfolio Lead, QA
Frequently asked questions
How can I create an account on myQA.com?
There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.
If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".
If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.
Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.
How do QA’s virtual classroom courses work?
Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.
We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.
How do QA’s online courses work?
QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course.
Once you have purchased the Online course and have completed your registration, you will receive the necessary details to enable you to immediately access it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.
All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.
When will I receive my joining instructions?
Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.
When will I receive my certificate?
Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.