Fundamentals of prompting in Microsoft 365 Copilot - Webinar

This live 60-minute webinar introduces practical prompting techniques that help learners get more value from Microsoft 365 Copilot and Copilot Chat. Participants will explore prompting best practices, common mistakes to avoid, the GCSE prompting framework, simple techniques for improving prompts, and methods for personalising Copilot responses. The session is designed to provide practical skills that learners can apply immediately to improve productivity and create more effective AI-assisted outputs.

NOTE: Each webinar is 60 minutes long with the option to deliver up to four events over one day.

Prerequisites

There are no formal prerequisites for this course. However, learners will benefit from having a basic understanding of Microsoft 365 applications and Microsoft 365 Copilot.

Target audience

This course is ideal for:

• Professionals who are new to Microsoft 365 Copilot.
• Users seeking to improve productivity through prompt design.
• Business users who want to enhance the quality of AI-assisted outputs.
• Teams exploring scalable use of generative AI across daily workflows.

By the end of this course, learners will be able to:

• Apply key prompting considerations when working with Microsoft 365 Copilot and Copilot Chat.
• Recognise common prompting mistakes and adopt recommended best practices.
• Use the GCSE prompting framework to structure clear, effective prompts.
• Improve AI-generated responses using simple prompt enhancement techniques.
• Personalise Microsoft 365 Copilot Chat to generate outputs that better reflect individual working styles and business requirements.

Prompting considerations

• Understanding how Copilot interprets prompts
• Setting clear objectives before writing prompts
• Providing sufficient context for better responses
• Selecting the appropriate level of detail

Prompting do's and don'ts

• Characteristics of effective prompts
• Common mistakes that reduce response quality
• Writing prompts that are clear, specific, and actionable
• Reviewing and refining prompts for improved results

Introducing the GCSE prompting framework

• Understanding each stage of the GCSE framework
• Applying the framework to everyday business scenarios
• Building prompts that produce more consistent outcomes
• Practical examples using Microsoft 365 Copilot Chat

Elevating your prompts with quick wins

• Simple techniques for improving prompt quality
• Using follow-up prompts to refine responses
• Adding context, audience, tone, and formatting requirements
• Saving time through prompt iteration

Personalising Copilot

• Tailoring prompts to individual roles and responsibilities
• Creating outputs that reflect preferred communication styles
• Producing more relevant responses for different business scenarios
• Practical examples that can be adopted immediately

Exams and assessments

There are no formal exams or assessments included with this webinar. Learners will reinforce their understanding through instructor-led demonstrations, practical examples, and interactive discussion throughout the session.

Hands-on learning

This webinar includes:

• Live demonstrations using Microsoft 365 Copilot Chat.
• Practical prompting examples based on everyday business scenarios.
• Opportunities to refine prompts and explore techniques that improve AI-generated outputs.