Overview
Successful influence now depends not just on what you say, but how you engage across silos, handle resistance, and shape messages that resonate. This practical 3hour session helps learners build confidence in real influence moments through tools for storytelling, negotiation, and adaptive communication. Through immersive practice and feedback, learners explore how to build trust, shift resistance, and engage others constructively. Each participant leaves with a personalised toolkit and practical strategies ready to apply in their workplace.
Prerequisites
Participants should have:
There are no formal prerequisites for this course. An open mindset and willingness to participate in interactive exercises will enhance the learning experience.
Target audience
Professionals who already understand the basics of influence and want to strengthen their ability to engage others, adapt in highstakes conversations, and drive alignment across teams and projects.
Learning outcomes
By the end of this course, learners will be able to:
- Recognise what effective influence looks like in today’s workplace.
- Use storytelling to make messages more engaging and memorable.
- Apply negotiation tactics to shift resistance and build agreement.
- Integrate influence tools and traits to communicate confidently in realistic scenarios.
What will the course cover?
- Influencing in Today’s World: Explore where influence efforts stall and apply practical frameworks to real examples.
- Storytelling to Engage: Practise using narrative structures and metaphors to make influence memorable.
- Negotiation Basics: Apply interestbased negotiation, tactical empathy, and influence language in real scenarios.
- Toolkit & Simulation Lab: Bring tools and traits together in immersive simulations and build a practical influence toolkit.
Exams and assessments
There are no formal exams or graded assessments in this course. Learners will participate in practical exercises and reflection tasks to consolidate their understanding.
Hands-on learning
This session includes:
- Interactive discussions to reflect on influence habits and tactics.
- Storybuilding and negotiation activities to test approaches in real scenarios.
- Simulation labs to practise influence using practical frameworks and core traits.
- Peer feedback and guided toolkit development to embed strategies for workplace impact.
Frequently asked questions
How can I create an account on myQA.com?
There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.
If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".
If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.
Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.
How do QA’s virtual classroom courses work?
Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.
We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.
How do QA’s online courses work?
QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course.
Once you have purchased the Online course and have completed your registration, you will receive the necessary details to enable you to immediately access it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.
All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.
When will I receive my joining instructions?
Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.
When will I receive my certificate?
Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.