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Overview
This 1-day introductory course introduces the essentials of Change Management, its relationship to project management and its role in achieving initiative outcomes and benefits.
organisational change varies widely, from scenarios like system rollouts and product releases to organisational structural re-design and cultural shifts – so there is no single approach.
We explore two core elements:
- The process of change: popular theories / models and practical tools for assessing the breadth, depth and impact of change on business operations
- The people side of change: stakeholder engagement / communication strategies, and understanding human responses, including resistance and how to address it
Th day includes interactive exercises and a short generic case study to build confidence in supporting change initiatives. This course is ideal for those involved in change but not necessarily managing it and serves as a strong foundation for a career in change management.
Prerequisites
Whilst there are no prerequisites for this course delegates will benefit from a high-level appreciation of projects and change initiatives, even as a
Target audience
This course is suitable for anyone who wishes to gain an overview of the discipline of change management as well as those who wish to formalise practical experience with an understanding of accepted best practice theories and approaches. Typical attendees include:
- Those acting as change agents / champions / advocates, or about to step into such a role
- Project Managers who need a wider appreciation of the ‘people side’ of change, either because they need to take on some change management responsibilities, or interface with change specialists
- Change management professionals (new to role) who wish to get an overview of the topic before undertaking a formal qualification, such as APMG Change Management
- Anyone contributing to the design, development and delivery of an organisational change initiative
- Team members involved with the delivery of a change initiative or who will impacted by the delivery of a change initiative
Learning Objectives
By the end of this course, learners will be able to:
- Explain the need for change and some key definitions
- Identify challenges in business change management and benefits realisation relative to their respective roles
- Conduct a business change impact assessment
- Outline the scope and typical activities involved in managing business change
- Recognise common causes of resistance and apply strategies to minimise them
- Use practical tools and techniques to support their change management responsibilities
Course Outline
This is an instructor-led live event and includes the following sessions:
- Defining Change Management (and understanding the need for change)
- Understanding essential change management theories and models
- Practical tools to initiate change
- Roles and responsibilities involved in change management
- Human reaction and behaviours towards change
- Personal transitions and overcoming resistance
- Change Impact Analysis
- Embedding, sustaining and measuring change success
Exams and assessments
Whilst there is no formal assessment within this course, topics align with the APMG Change Management Foundation and Practitioner.
Frequently asked questions
How can I create an account on myQA.com?
There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.
If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".
If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.
Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.
How do QA’s virtual classroom courses work?
Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.
We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.
How do QA’s online courses work?
QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course.
Once you have purchased the Online course and have completed your registration, you will receive the necessary details to enable you to immediately access it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.
All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.
When will I receive my joining instructions?
Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.
When will I receive my certificate?
Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.