Help and Service Desk Courses
Gain the essential skills and certifications to succeed in helpdesk and service desk roles with our expert-led training courses.
Top Help and Service Desk Certifications
SDI Service Desk Analyst
This course looks at support methodologies and technologies and the tools utilised within the Service Desk.
It reviews issues such as Service Level Agreements, the benefits and pitfalls and the importance of metrics; the implementation of service management processes and effective problem solving techniques that a Service Desk Analyst can utilise.
SDI Service Desk Manager - SDM
This course provides a thorough understanding of, and qualification in, Service Desk management. The course also looks at the management of support methodologies and technologies and the tools utilised within the Service Desk.
Help Desk Essentials
This three day QA authored course is designed primarily for those who are starting out in the IT support career.
CompTIA A+
CompTIA A+ certification is the perfect starting point for someone who wants to pursue a career in IT.
ITIL Foundation
The ITIL® 4 Foundation Certificate course provides comprehensive first-level training for anyone involved in provision, support, or delivery of IT-enabled services in a modern digital organisation.
Learn more about help and service desk training
We supports individuals and businesses in building the IT skills they need to meet the latest and emerging cyber security threats.
What is a service desk analyst?
They have a varied set of skills and responsibilities, requiring a service orientated mindset, with strong communication and the technical nous to troubleshoot and implement fixes and optimisation.
Excellent Service Desk support is vital to ensure a company consistently delivers the required IT service levels. The responsibilities of the support analyst are many and they evolve constantly, so a diverse skill-set is required to meet the challenging demands placed on them.
Why choose QA for service desk training?
QA's training is delivered by a team of IT networking specialists, all of which have accredited industry certifications.
We also offer a flexible approach to training, with in-person classroom training, virtual learning and an online catalogue of IT courses.
For those that are new to IT networking, we also train the Network Engineer Level 4 Apprenticeship - the perfect way to kickstart a career in IT.
Related courses and certifications
Start your upskilling journey today
For over 40 years, our training programmes have helped businesses and individuals to grow and drive digital transformation.
- A partner you can trust - Trusted by over 4,000 global clients
- Deeper expertise – Learning powered by a team of in-house experts and industry-leading partnerships with Microsoft, AWS and NVIDIA
- Tailored to you – We work with you to build training programmes that meet your challenges and needs
- More ways to learn – Flexible options that deliver skills when you need them, either self-pace, virtual, in-classroom or hybrid
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