Job Details

Job Details:

Youmanage HR are a well established organisation who specialise in online software to support HR professionals. They are keen to find their next rising star to help provide online client support to their growing client base. Having recently relocated to their new premises in Alloa there has never been a more exiting time to join their team.

Key Responsibilities:

Carry out a varied range of tasks and activities both individually and as part of the wider team which will include the following:

  • Provide a high level of client support to customer via over the phone or web facing
  • Update online help files
  • Implement technical support for users
  • Update online support portal
  • User Guide Documentation
  • Product testing
  • Pre-sales product demos to showcase HR software online
  • Product implementation and training services
  • Ad hoc tasks include greeting clients and general admin duties when required

Required Skills:

  • Good telephony skills
  • Understand both verbal and written instructions
  • Good written communication skills in order to complete work records: accuracy and neatness
  • Display good communication skills, be friendly, polite and approachable to team members, clients and visitors
  • Show an ability to plan and organise daily work routines
  • Ability to deal with changing work priorities and be willing to take on new and additional work
  • Have the ability to positively deal with problems which occur within your normal working routine
  • Have a genuine interest in business software applications
  • Have a good understanding of IT - MS Office

Additional Information:

  • Monday-Friday
  • 8.45am-5.15pm
  • £4.55- £6.45 per hour (National Min Wage)
  • Staff car park

Future Career Progression:

  • Growing organisation so scope for progression for the right candidate

Important Information

“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.”

For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.

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