Job Details

Job Details:

Youmanage HR are a well established organisation who specialise in online software to support HR professionals. They are keen to find their next rising star to help provide online client support to their growing client base. Having recently relocated to their new premises in Alloa there has never been a more exiting time to join their team.

Key Responsibilities:

Carry out a varied range of tasks and activities both individually and as part of the wider team which will include the following:

  • Provide a high level of client support to customer via over the phone or web facing
  • Update online help files
  • Implement technical support for users
  • Update online support portal
  • User Guide Documentation
  • Product testing
  • Pre-sales product demos to showcase HR software online
  • Product implementation and training services
  • Ad hoc tasks include greeting clients and general admin duties when required

Required Skills:

  • Good telephony skills
  • Understand both verbal and written instructions
  • Good written communication skills in order to complete work records: accuracy and neatness
  • Display good communication skills, be friendly, polite and approachable to team members, clients and visitors
  • Show an ability to plan and organise daily work routines
  • Ability to deal with changing work priorities and be willing to take on new and additional work
  • Have the ability to positively deal with problems which occur within your normal working routine
  • Have a genuine interest in business software applications
  • Have a good understanding of IT - MS Office

Additional Information:

  • Monday-Friday
  • 8.45am-5.15pm
  • £4.55- £6.45 per hour (National Min Wage)
  • Staff car park

Future Career Progression:

  • Growing organisation so scope for progression for the right candidate

Important Information

“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.”

For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.

Apply now

  • Personal details
  • Education
  • Interested jobs
  • And finally
07xxx xxxxxx

Please enter the latest higher qualification you hold and the grade you have received. Don’t worry if you don’t have any – just add N/A.
Select File

By clicking 'Submit' I agree to the terms and conditions and I confirm that, to the best of my knowledge, the information supplied above is a full and correct record of my education history and that I do not hold, and am not studying towards, any other qualifications.

Note: If you are accepted onto programme and you have not achieved these qualifications then you may be at risk of withdrawal.

Terms & Conditions

Some of the information you supply will be used by the Skills Funding Agency to fulfil its statutory functions, issue/verify your Unique Learner Number (ULN) and update/check your Personal Learning Record. The Skills Funding Agency may share your ULN and Personal Learning Record with other education related organisations, such as your careers service, school, college, university, Government Departments and public bodies responsible for funding your education. Further details of how your information is processed and shared can be found here.

Fields marked with an * are required.