Let’s make it work for you
Overview
Generative AI is reshaping how organisations work, enabling business users to streamline tasks, improve decisions and unlock greater productivity. This one-day Microsoft course introduces learners to the practical application of generative AI through Microsoft Copilot, helping business professionals integrate AI into everyday workflows with confidence.
Designed specifically for business users, the course explores how Microsoft 365 Copilot can support routine activities such as content creation, information analysis, meeting management and collaboration. Through practical scenarios and guided exercises, learners gain hands-on experience using generative AI to enhance efficiency while understanding how to apply these tools responsibly and effectively.
This course provides a strong foundation for organisations looking to accelerate AI adoption and for professionals seeking practical skills to work smarter in an AI-enabled workplace.
Prerequisites
Before attending this course, learners should have:
Target audience
This course is designed for business users who want to improve productivity and transform everyday ways of working using generative AI, including:
- Professionals across business functions looking to streamline daily tasks
- Knowledge workers seeking practical productivity gains with Microsoft 365 Copilot
- Business users in marketing, sales, operations, HR, finance and product management
- Teams beginning their Microsoft Copilot adoption journey
- Individuals interested in applying AI tools confidently without requiring technical expertise
Learning objectives
By the end of this course, you will be able to:
- Understand how generative AI is transforming modern business workflows
- Use Microsoft 365 Copilot to support common business tasks more efficiently
- Apply prompt-writing techniques to improve Copilot outputs
- Use AI to assist with content creation, analysis and decision support
- Improve collaboration and meeting productivity using Copilot capabilities
- Identify opportunities to integrate generative AI into everyday work routines
- Apply responsible AI principles when using generative AI tools in the workplace
Course Outline
Introduction to generative AI for business
Explore the fundamentals of generative AI and how it is being used across organisations to improve productivity, automate repetitive activities and support better outcomes.
Topics include:
- What generative AI is and how it works
- Business use cases for generative AI
- Opportunities and limitations of AI in the workplace
- The role of Microsoft 365 Copilot in business productivity
Responsible AI in practice
Learn how to use AI tools effectively and responsibly, with a focus on trustworthy, secure and ethical use.
Topics include:
- Principles of responsible AI
- Evaluating AI-generated outputs
- Data awareness, governance and trust considerations
- Using Copilot safely in business environments
Using Microsoft 365 Copilot to streamline work
Discover how Copilot can support day-to-day workflows and reduce time spent on manual tasks.
Topics include:
- Using Copilot as a productivity companion
- Supporting routine tasks with AI assistance
- Enhancing workflows across business functions
- Identifying where Copilot can add value
Prompting for better results
Develop practical prompting skills to improve the relevance and quality of Copilot responses.
Topics include:
- Foundations of effective prompting
- Structuring prompts for stronger outcomes
- Refining prompts iteratively
- Applying prompting techniques to business scenarios
Content creation and communication with Copilot
Learn how Copilot can help draft, refine and improve business content.
Topics include:
- Drafting business communications
- Improving reports, presentations and summaries
- Accelerating document creation
- Enhancing quality and consistency with AI support
Data analysis and decision support
Explore how Copilot can help business users interpret information and support decision-making.
Topics include:
- Analysing and summarising data
- Using AI-generated insights to support decisions
- Visualising information more effectively
- Applying Copilot in everyday analytical tasks
Meetings and collaboration with Copilot
See how AI can improve collaboration and help teams work more effectively.
Topics include:
- Supporting meeting preparation and follow-up
- Summarising discussions and actions
- Improving collaboration workflows
- Using Copilot to manage information across teams
Embedding AI into business workflows
Define practical ways to adopt generative AI as part of daily work.
Topics include:
- Mapping Copilot to business processes
- Identifying workflow improvement opportunities
- Driving adoption across teams
- Building confidence in day-to-day AI use
Benefits to you
By attending this course, you will:
- Gain practical experience using Microsoft 365 Copilot in business scenarios
- Learn how to work faster and more effectively using generative AI
- Improve confidence in adopting AI tools in everyday work
- Build skills to support productivity and better decision-making
- Understand how to apply AI responsibly in a business setting
- Establish a foundation for broader Copilot and AI learning pathways
Why choose this course
- Official Microsoft-authored training
- Designed specifically for business users
- No coding or technical expertise required
- Strong focus on practical, real-world use cases
- Supports Microsoft Copilot adoption initiatives across organisations
- Ideal introduction to generative AI in the modern workplace
Frequently asked questions
How can I create an account on myQA.com?
There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.
If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".
If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.
Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.
How do QA’s virtual classroom courses work?
Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.
We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.
How do QA’s online courses work?
QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course.
Once you have purchased the Online course and have completed your registration, you will receive the necessary details to enable you to immediately access it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.
All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.
When will I receive my joining instructions?
Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.
When will I receive my certificate?
Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.