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Scrum Alliance Conflict Management Skills Micro-Credential
- Categories:
- Agile and Lean Leadership and Business Skills (inc TAP)
- Level:
- Intermediate
- Code:
- QASACMS
- Exam:
- Not Applicable
Overview
This intensive one-day course equips professionals with essential skills to manage and resolve conflict effectively, fostering trust, better communication, and psychological safety in agile and team-based environments. Through practical exercises and real-world scenarios, participants learn to transform tensions into collaboration opportunities. Successful completion earns a lifetime-valid digital micro credential from Scrum Alliance.
Prerequisites
There are no formal prerequisites are required for this course. Recommended for individuals involved in team leadership, coaching, or collaborative roles.
Target Audience
This course is designed for:
- Scrum masters, agile coaches, product owners
- Team leads, managers, and organisational leaders
- Business analysts, HR professionals, and facilitators
- Anyone working in teams where conflict can arise and affect performance
What's included
Select your preferred way to learn:
What is Virtual?
Live, instructor-led training delivered online
Interactive online sessions led by subject matter experts. Learners join live classes, take part in discussions, and complete practical exercises from any location, making it easy to fit collaborative learning into busy schedules.
If you prefer to connect to a course that is taking place in a physical classroom, you can choose our Remote Access option. .
Best for: Teams and individuals who want expert guidance, real-time collaboration, and flexible access.
What's included?
1 Day instructor led course
Exam: Not Applicable
6 month free access to QA learning platform
Free 6-Month Access: Learning Platform Discovery plan
Included FREE with every instructor‑led course
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What is bespoke training?
Custom instructor-led training designed by QA to fit your needs
Tailored programmes built around your organisation’s goals, challenges, and skill levels. Delivered in the format that suits you to maximise relevance and impact.
Best for: Organisations and teams looking to target specific business priorities and capabilities with QA subject matter expertise.
Find out more about the course:
Learning outcomes
By the end of this course, learners will be able to:
- Recognise and prepare for potential team conflicts
- Understand conflict triggers and underlying dynamics
- Apply de-escalation techniques to defuse tensions
- Facilitate constructive resolution discussions while maintaining neutrality
- Create customised conflict management strategies to guide teams forward
Course outline
Preparing to tackle conflict
- Identifying early signs of tension
- Maintaining composure under conflict
- Recognising common conflict triggers
Understanding conflict inside out
- Considering diverse perspectives and cultural influences
- Analysing root causes and escalation patterns
De-escalating team tensions
- Techniques to foster collaboration and calm
- Facilitation approaches to guide resolution
- Managing power dynamics during conflict
Mastering conflict management
- Developing a practical conflict management plan
- Applying best-practice resolution strategies
Exams and Assessments
There are no formal exams for this micro-credential. Participants demonstrate proficiency validated via practical exercises, discussions, and reflections
Hands-On Learning
- Live session over 8 hours led by accredited trainers
- Interactive scenario-based role-plays, group discussions, and facilitation practice
Good to know
Ready to book? Complete the form and a member of our team will be in touch shortly to discuss your options.
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Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.
How do QA’s virtual classroom courses work?
Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.
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How do QA’s online courses work?
QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course.
Once you have purchased the Online course and have completed your registration, you will receive the necessary details to enable you to immediately access it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.
All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.
When will I receive my joining instructions?
Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.
When will I receive my certificate?
Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.