Gain unparalleled knowledge, skills and competency to manage the complex technical environments of a data centre facility and the ability to optimise its effectiveness by driving efficiencies. Create a credible business strategy and apply strong leadership to maximise the operational capability of the data centre whilst continuing to meet the on-going demands of the business.

The five-day Certified Data Centre Management Professional (CDCMP®) is a comprehensive program that investigates the functionality of all elements of a data centre facility and the relationships and dependencies between them, with a focus on maintaining consistent reliability, security and integrity of data and the availability of service.

Opening with a solid grounding in the basic design principles, the program progresses to provide an overview of the physical infrastructure elements, through to an understanding of the project management methodology required to deliver complex data centre projects.

It also explores the efficient management of the often conflicting operational and maintenance demands required of the data centre plant to continuously deliver the business needs. The challenges of regulatory compliance, data centre strategies and audit demands are also thoroughly examined. Real-life case studies are used to demonstrate putting theory into practice.

A certified CDCMP® also considers the requirements for compliance, having a full understanding of national and international regulations, codes and standards. During the program, learners will be provided a valuable opportunity to access the latest industry standards.

Following this program, you are encouraged to continue your professional development by advancing your knowledge and skills to gain further official certifications and qualifications by progressing through The Global Digital Infrastructure Education Framework which maps education programs to career advancement throughout the network infrastructure and data centre sectors.

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Experience of working within a data centre environment is essential; preferably with two years experience in a technical IT or operations role. If you would like to discuss your experience or suitability for this program please contact us.

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Delegates will learn how to

Upon completion, successful learners will have an unrivalled knowledge of how to effectively manage a data centre environment to optimise its effectiveness in a more efficient manner whilst meeting the strategic operational demands of the business.

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What is a Data Centre?

  • Data centre definition
  • Data centre options
  • Business demands
  • Growth and demand challenges

Understanding Basic Design Principles

  • Identifying the business need
  • Building a business case
  • National and international standards
  • Site and building considerations
  • Tier Levels
  • Criticality and availability
  • Determining data centre capacities

Physical Infrastructure

  • Power Infrastructure
  • Static and automatic transfer switches
  • Measuring and monitoring
  • Cooling infrastructure
  • Cooling management options
  • Cable infrastructure considerations
  • IT systems & services
  • Storage management
  • IT security
  • Access & security

Implementing Data Centre Projects

  • Business case
  • The project cycle
  • Prioritisation of activities
  • Triple constraints
  • Customer value
  • Quantitative risk analysis
  • Rolling wave planning
  • Decomposition
  • Change management
  • Documentation

Managing the Data Centre

  • Regulations, standards, processes
  • Service management frameworks
  • Service life cycles
  • OLA, SLA and KPIs
  • Processes and procedures
  • Moves, adds, changes
  • Energy efficiency
  • System availability
  • Decommissioning
  • Transformation programs
  • Consolidation
  • Virtualisation
  • Cloud computing
  • Relocation
  • Data Centre Facility Management
  • Facility operations
  • Building Management Systems (BMS)
  • Fire safety compliance
  • Fire suppression


  • The data centre stack
  • The key constraints (power, cooling, space and IT connectivity)
  • System availability
  • Efficiency metrics
  • Importance of commissioning
  • Importance of capacity management
  • Managing initial design principles

Management of Processes

  • Introduction to ITIL
  • DCO & FM framework
  • Key performance indicators (KPIs)
  • RACI matrices

Management of People

  • Appreciation of different skill-sets
  • Creating a multi-disciplinary team
  • Constructing a data centre team

Management of Plant

  • Management of plant overview
  • Power management
  • IT environment management
  • Cooling management

Energy Efficiency

  • Understanding what is attainable and prioritisation
  • Efficiency demands
  • Efficiency measures
  • Validation of processes and procedures

Management of Services

  • Management of SLA’s
  • Data centre service management
  • Automated tools
  • Activity planning

Business Strategy

  • Data centre strategic context
  • Strategic planning
  • Drivers for the business and IT strategies
  • The impact on the data centre
  • Aligning IT with the business strategy

IT Strategy

  • The link between business and data centres
  • IT strategy framework
  • Portfolio management
  • Execution plan
  • Supporting Strategies
  • Strategic planning processes and techniques
  • Supporting strategy examples
  • Power continuity
  • Cooling continuity
  • Finance
  • Fire safety
  • Security and access control
  • Business continuity/disaster recover
  • Cleaning

Legislation and Regulations

  • Data protection
  • General Data Protection Regulation (GDPR)
  • Computer Misuse Act
  • Freedom of Information Act
  • Cloud service provider legislation
  • Electricity regulations
  • Electricity at work regulations, national electrical code
  • Building and regulations
  • Health and Safety
  • Environmental legislation

Codes of Practice

  • EU code of conduct
  • DoE DCEP (Data Centre Energy Practitioner)
  • Green Grid maturity model

Standards and Accreditations

  • National and international standards
  • Accreditations
  • Uptime Institute
  • Certified Energy Efficient Data Centre Award (CEEDA)
  • Building Research Establishment Environmental Assessment Method (BREEAM)
  • Leadership in Energy and Environmental Design (LEED) ISO 50001 & 14001

The Audit Process

  • What is an audit?
  • Defining the business requirement
  • What should be audited?
  • Audit outcomes
  • Potential risk evaluation

Auditing the Data Centre Physical Infrastructure

  • Audit guidance
  • Site specific activities
  • Evaluating the key environments
  • Commissioning
  • Functional testing
  • Trend analysis
  • Recommended practices

Performance Audits

  • Current industry metrics
  • Modelling calculations
  • Bin analysis

Environmental Audits

  • The need to measure and monitor
  • Site specific monitoring
  • Energy use and monitoring

Asset Management

  • Areas of asset management
  • Asset management strategy and life cycle
  • Asset management tools

There are a number of group and individual management based case studies throughout this program.

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Why choose QA

Special Notices

It is essential that you bring a device with wireless capability, and unrestricted access to the internet as the program is delivered via an online learning management system. The log in process will be explained at the start of your program. The recommended web browser is Internet Explorer 11 but the system supports all web browsers. The program content also requires a PDF reader, adobe flash player and Microsoft word and excel.

There may be up to 20 hours of pre-reading to be completed before attending this course

Dates & Locations

Frequently asked questions

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If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.

Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.

How do QA’s virtual classroom courses work?

Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.

We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting (more details in the link below) to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.

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How do QA’s online courses work?

QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.

All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.

Learn more about QA’s online courses.

When will I receive my joining instructions?

Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.

When will I receive my certificate?

Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.

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