AI in apprenticeships

As part of your apprenticeship, you now have access to Ela, our AI-powered Expert Learning Assistant, as well as additional training on AI Literacy & Microsoft Copilot!

Reach learning goals faster with expert intelligence

Meet Ela, the learning assistant that blends human expertise with AI to enhance your self-paced learning. Trained on QA-authored content, Ela provides expert guidance across courses and labs, offering 24/7 intelligent support to accelerate your learning.

Discover Ela

How AI supports you in your apprenticeship

As part of your apprenticeship, you now have access to training on AI Literacy & Microsoft Copilot. 

In today’s AI-powered world, understanding artificial intelligence is essential. Our AI Literacy course equips you with the foundational knowledge to confidently navigate, adopt, and evaluate AI systems.

Microsoft Copilot is a powerful AI tool to put your learning into practice, help you focus on what matters, save time, and achieve more with less effort.

Learning that works around you

Your AI Literacy & Copilot learning is flexible and designed to fit your schedule. As part of your apprenticeship, you’ll get access to:

Digital content you can work through at your own pace. 

Webinars to explore Copilot features in more depth. 

Instructor-led labs for hands-on learning and support, specifically tailored to your job role. 

This approach means you can learn in the way that suits you best – whether that’s independently, in a group, or a bit of both.

Get ready for the future of work

By developing your AI skills during your apprenticeship, you’re not just learning your role – you’re building the digital skills employers are looking for. 

You’ll finish your apprenticeship with the confidence to use AI tools in the workplace, making you more adaptable, efficient, and future-ready. 

Accessing learning

To access the digital content, you can ask your DLA to assign the activity during your onboarding session. If you’re already on programme, your DLC can add it for you in Bud.

If you’d like to join a Copilot webinar or an instructor-led lab, you can also register your interest in the Copilot activity on Bud. One of the team will then get in touch with the next available dates.

Webinars and Instructor-led labs available

Introduction to Microsoft 365 Copilot Webinar

Course overview

This 90-minute introductory webinar offers a high-level overview of Microsoft 365 Copilot, showcasing its capabilities across key productivity applications. Attendees will explore how Copilot enhances document creation, data analysis, and content summarisation using AI-powered assistance within Microsoft Word, PowerPoint, Excel, Outlook, and Teams. This session is ideal for those seeking a first look at how AI is transforming the Microsoft 365 experience. The webinar concludes with a live Q&A to address learner queries.

Prerequisites

This webinar is designed for individuals with:

  • Basic familiarity with Microsoft 365 applications such as Word, Excel, PowerPoint, Outlook, and Teams
  • An interest in understanding AI-powered tools and their practical use in the workplace

Target audience

This session is aimed at:

  • Business users, functional leads, and decision-makers seeking to understand the potential of Microsoft 365 Copilot

Learning objectives

By the end of this webinar, learners will be able to:

  • Recognise the purpose and capabilities of Microsoft 365 Copilot
  • Identify where Copilot appears in core Microsoft 365 applications
  • Understand how to use Copilot to streamline content creation in Word and PowerPoint
  • Gain insight into data analysis features in Excel using Copilot
  • Explore summarisation capabilities in Outlook and Teams
  • Ask targeted questions about Copilot adoption, use cases, and business value

Course outline

Understanding Microsoft 365 Copilot

  • Introduction to AI in Microsoft 365
  • Overview of Copilot’s role and benefits

Exploring Copilot in action

  • Interacting with Copilot in Word and PowerPoint
    • Drafting and editing content
    • Generating presentations
  • Using Copilot in Excel
    • Analysing and visualising data
    • Generating formulae and insights
  • Summarisation in Outlook and Teams
    • Email and thread summarisation
    • Task recommendations and meeting notes

Live Q&A session

  • Addressing attendee questions
  • Sharing use case examples and adoption tips

Exams and assessments

There are no exams or formal assessments for this webinar. The format is lecture-based, with time allocated for questions and answers.

Hands-on learning

This webinar is a hands-off session and does not include interactive labs. However, learners are encouraged to engage during the Q&A to gain personalised insights into Copilot’s functionality.

 

Hands-on Copilot for Software & DevOps

Course overview

This half-day course provides a practical introduction to integrating GitHub Copilot into software development and DevOps workflows. Aimed at developers working with C# or Java, this hands-on session guides learners through using AI to streamline coding tasks, accelerate development, and enhance documentation. Participants will engage in real-world exercises and collaborative workshops to build confidence with GitHub Copilot, while exploring responsible use, ethical considerations, and productivity best practices.

Prerequisites

Learners should have:

  • Intermediate knowledge of software development using C# or Java
  • Experience using integrated development environments (IDEs) such as Visual Studio Code
  • Familiarity with GitHub

Target audience

This course is designed for:

  • Software developers and DevOps professionals using or considering GitHub Copilot
  • Engineering teams seeking to enhance productivity with AI-assisted coding

Learning objectives

By the end of this course, learners will be able to:

  • Set up GitHub Copilot in their preferred development environment
  • Use Copilot to generate and refactor code in C# or Java
  • Evaluate Copilot-generated code for quality, efficiency, and accuracy
  • Implement AI-assisted documentation and comments to improve maintainability
  • Understand the ethical implications and limitations of AI-generated code

Course outline

Getting started with GitHub Copilot

  • Introduction to Copilot’s AI model and development capabilities

Writing and refactoring code with AI

  • Prompting Copilot to generate code snippets
  • Using Copilot to automate boilerplate code and repetitive tasks
  • Refactoring and debugging AI-generated code

AI for documentation and readability

  • Using Copilot to draft project documentation and README files

Ethical and practical considerations

  • Evaluating code accuracy and avoiding AI bias
  • Discussing the limits of generative AI in development

AI in DevOps workflows

  • Automating test generation and CI/CD support
  • Integrating Copilot within collaborative DevOps teams
  • Hands-on challenge: Implementing Copilot in a mini-project

Exams and assessments

There are no formal exams for this course. Learners will complete guided coding exercises and apply AI in real-time development scenarios to validate understanding.

Hands-on learning

This course includes:

  • Guided practice sessions to apply AI to development and documentation
  • Group workshops to tackle DevOps scenarios using AI support
  • Instructor feedback and code reviews for skill refinement

Hands-on Copilot for Technical Learners

Course overview

This half-day hands-on course equips technical professionals with the knowledge to manage and configure Microsoft 365 Copilot across Teams, SharePoint, Excel, and Word. The session focuses on practical setup guidance, user access management, and security configurations, helping administrators and IT leads take confident steps toward a secure and scalable Copilot deployment. 

Learners will gain clarity on extending Copilot’s capabilities across their environment while aligning with organisational policies and compliance needs. 

Prerequisites

Participants should have: 

  • A working knowledge of Microsoft 365 administration, including Teams and SharePoint 
  • Familiarity with identity and access management within Microsoft Entra ID (formerly Azure AD) 
  • Basic understanding of Microsoft 365 security and compliance settings 

Target audience

This course is ideal for: 

  • Microsoft 365 administrators and tenant owners 
  • IT professionals responsible for security and application configuration 
  • Technical leads supporting organisational Copilot rollouts 

Learning objectives

By the end of this course, learners will be able to: 

  • Understand the architecture and configuration model of Microsoft 365 Copilot 
  • Manage user access, licensing, and permissions for Copilot features 
  • Configure Copilot across Teams, SharePoint, Word, and Excel 
  • Apply security best practices to protect organisational data 
  • Identify configuration issues and troubleshoot user access problems 
  • Prepare Microsoft 365 environments for wider Copilot adoption 

Course outline 

Introduction to Copilot management 

  • Overview of Microsoft 365 Copilot and supported applications 
  • Key administrative tasks and responsibilities 

Configuring Copilot across Microsoft 365 

  • Enabling Copilot in Teams, SharePoint, Word, and Excel 
  • Licensing and user assignment processes 
  • Managing service readiness and tenant configuration 

Security and compliance considerations 

  • Controlling user access and defining permission scopes 
  • Data protection and compliance alignment 
  • Using Microsoft Purview and Entra ID for secure deployment 

Operational management and troubleshooting 

  • Monitoring usage and access logs 
  • Identifying and resolving common setup issues 
  • Preparing for scale and iterative Copilot rollouts 

Exams and assessments

There are no formal exams for this course. Participants will complete technical exercises to validate configuration knowledge and access controls. 

Hands-on learning

This course includes: 

  • Guided administrative tasks within Microsoft 365 admin portals 
  • Real-time configuration of Copilot features across supported apps 
  • Scenario-based exercises focusing on security and access management 
  • Instructor feedback to support troubleshooting and operational confidence 

 

Hands-on Copilot for Data Users

Course overview

This half-day course introduces data professionals to Microsoft 365 Copilot, an AI-driven assistant embedded within Word, Excel, PowerPoint, Teams, and Outlook. Focused on enhancing productivity and accelerating data-centric workflows, the course equips learners with practical skills to leverage Copilot for data analysis, visualisation, and communication. Attendees will explore how Copilot supports decision-making, streamlines reporting tasks, and enables more efficient collaboration across business functions. 

Prerequisites

Participants should have: 

  • Familiarity with Microsoft Excel and data handling within Microsoft 365 applications 
  • A basic understanding of data visualisation, reporting, or analysis in a business context 

Target audience 

This course is ideal for: 

  • Business analysts, data users, and professionals working with data-driven reports and insights 
  • Functional teams seeking to apply AI tools to simplify data interpretation and storytelling 
  • Organisations aiming to build AI literacy among non-technical data stakeholders 

Learning objectives

By the end of this course, learners will be able to: 

  • Understand the capabilities of Microsoft 365 Copilot in a data user context 
  • Use Copilot in Excel to analyse, interpret, and visualise data 
  • Generate data-driven content and presentations using Word and PowerPoint 
  • Summarise communications and extract key insights using Copilot in Teams and Outlook 
  • Apply AI to improve reporting accuracy and presentation clarity 
  • Collaborate across teams using AI-generated narratives and insights 

Course outline 

Introduction to Copilot for data workflows 

  • Overview of Microsoft 365 Copilot and its relevance to data users 
  • Launching Copilot across key Microsoft 365 applications 

Using Copilot for data analysis and reporting 

  • Analysing structured data sets in Excel with AI-generated suggestions 
  • Automating chart creation and formula generation 
  • Highlighting trends and anomalies using Copilot prompts 

Supporting data storytelling 

  • Drafting reports and summaries in Word based on Excel outputs 
  • Building presentation-ready slides in PowerPoint with embedded data insights 

Enhancing collaboration and communication 

  • Summarising key messages and meeting notes in Outlook and Teams 
  • Using Copilot to support cross-functional data discussions 
  • Sharing insights efficiently across business functions 

Real-world use and adoption 

  • Example scenarios of data-centric Copilot use in the workplace 
  • Driving adoption and building confidence with AI-supported insights 
  • Addressing data security and interpretation limitations 

Exams and assessments

There are no formal exams in this course. Learners will complete structured hands-on activities using real data scenarios in Microsoft 365 applications. 

Hands-on learning

This course includes: 

  • Interactive exercises in Excel, Word, PowerPoint, Teams, and Outlook 
  • Guided tasks to create summaries, reports, and visualisations with Copilot 
  • Peer-led discussions and feedback on how Copilot supports data use cases 
  • Instructor facilitation to address questions and build AI familiarity 

 

Hands-on Copilot for Business Users

Course overview

This half-day course introduces business users to Microsoft 365 Copilot, an AI-powered productivity tool embedded across Word, Excel, PowerPoint, Teams, and Outlook.

Copilot enhances creativity, streamlines workflows, and supports collaboration by providing intelligent, real-time assistance directly within familiar applications.

Learners will gain practical, hands-on experience of how Copilot can transform the way they work, from generating content to analysing data, while also understanding its requirements and limitations. Designed for beginners, this course requires no prior AI knowledge.

Prerequisites

There are no mandatory prerequisites for this course. Learners should have:

  • Basic familiarity with Microsoft 365 applications such as Word, Excel, and Outlook
  • An interest in exploring AI-enabled productivity tools

Learning objectives

By the end of this course, learners will be able to:

  • Describe what Microsoft 365 Copilot is and how it integrates across Microsoft 365 applications
  • Explain the requirements for using Copilot, including licensing and data considerations
  • Apply Copilot features in Word, Excel, PowerPoint, Outlook, and Teams to increase productivity
  • Demonstrate how to use Copilot Chat to streamline communication and problem solving
  • Identify key considerations, including copyright and responsible use of AI tools

Course outline

Introducing Microsoft 365 Copilot

  • What Microsoft 365 Copilot is and how it works
  • Licensing and requirements for access
  • Copyright and ethical considerations for business use

Microsoft 365 Copilot – hands-on experience

  • Practical applications of Copilot across Word, Excel, PowerPoint, Teams, and Outlook
  • Real-world scenarios to boost productivity and creativity
  • Using Copilot to support decision making and collaboration

Exams and assessments

There are no formal exams associated with this course. Learners will complete guided exercises and practical demonstrations to reinforce their understanding.

Hands-on learning

This course places a strong emphasis on hands-on experience. Learners will explore Copilot features within Microsoft 365 applications using real-world scenarios. Guided activities and demonstrations provide opportunities to test and apply knowledge in a practical, workplace-relevant context.

 

 

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