Excel in a highly skilled and efficient technical team charged with optimising the operational capability and productivity of the data centre to meet the evolving demands of the business.
Ensuring zero downtime within the mission critical data centre environment involves employing highly competent and confident technicians who consistently demonstrate unrivalled technical knowledge and skills. High quality technicians are increasingly seen as a vital component to the smooth running of any data centre operation.
The five-day Certified Data Centre Technician Professional (CDCTP®) program is for individuals working within mission critical data centre facilities. It explores the wide range of subjects relevant to the data centre technician including a detailed breakdown of the data centre operating environments and the four key constraints to its operational effectiveness (power, cooling, IT and space), the necessary operational policies, procedures and compliance based on legislation, standards (national & international) and codes of conduct. During the program, learners will be provided a valuable opportunity to access the latest industry standards.
Certified technicians can foresee potential causes of failure honing an in-depth understanding of facility components and their operating parameters. In addition, technicians can identify, analyse, and remedy problems as they occur, quickly, decisively and accurately, avoiding potential high cost repairs and the risks associated with loss of service.
Following this program, you are encouraged to continue your professional development by advancing your knowledge and skills to gain further official certifications and qualifications by progressing through The Global Digital Infrastructure Education Framework which maps education programs to career advancement throughout the network infrastructure and data centre sectors.
Experience of working within a data centre environment is essential. If you would like to discuss your experience or suitability for this program please contact us.
Delegates will learn how to
CDCTP® certified individuals possess the knowledge, expertise and skills that are considered essential in
ensuring that a data centre facility is operated and maintained to the highest possible standards.
Data Centre Fundamentals
What is a data centre?
Understanding the basic design requirements
Availability and resilience measures and practices
Codes and regulations
National and international standards
Industry guidelines and best practices
Certification and accreditation
The Physical Infrastructure
The Four Key Environments (Power, Cooling, IT Connectivity & Space)
Power infrastructure (data centre electrical distribution)
Cooling infrastructure and Airflow Management
Overview of different cooling system technologies
Servers, software & services
Data centre networks
IT Cabinets and frames
Data centre topologies
Fibre optical cabling
Relationship between white and grey space environments
Physical security and access control
Working in the Data Centre
Risk Assessment and Method Statements
Environmental health and safety
Personal Protective Equipment
Life safety systems (Fire detection and suppression)
Understanding the operation structure
Operational processes and procedures
Move, Adds & Changes (MACs)
Operational Measuring & Monitoring
Management tools, administration
Data Centre Maintenance
The need for maintenance
Reliability centered maintenance
IT Connectivity Maintenance
Power Infrastructure Systems (distribution path and components)
Back-up Power Infrastructures
Earthing and Bonding
Measuring, Monitoring & Routine Checks
Benchmarking and Data Centre Metrics
Understanding the need for cooling
Data Centre Cooling architectures and systems
Chilled water plant
Measuring, Monitoring and Routine checks
HVAC efficiency and Power Usage Effectiveness (PUE) relationship
There are a number of group and individual case studies throughout this program.
Frequently asked questionsSee all of our FAQs
How can I create an account on myQA.com?
There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.
If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".
If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.
Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.
How do QA’s virtual classroom courses work?
Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.
We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting (more details in the link below) to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.
Learn more about our Virtual Classrooms.
How do QA’s online courses work?
QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.
All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.
Learn more about QA’s online courses.
When will I receive my joining instructions?
Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.
When will I receive my certificate?
Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.