Celebrate National Apprenticeship Week with QA
IT Support Specialist
SCQF Level 6
Apprenticeship programme (Scotland)
This programme teaches learners how to provide effective user support in a service desk environment, equipping them with core diagnostic skills to troubleshoot user issues effectively.
Why choose IT Support Specialist?
This apprenticeship programme leads to the Diploma in Digital Technology: IT Support SCQF Level 6 awarded by SQA. The combination of on-the-job experience and virtual training equips learners with core problem solving skills, enabling them to effectively handle user issues.
- Microsoft 365
- Azure fundamentals
- IT asset management
Overview
Programme structure
12 months duration, including access to our online learning platform.
Apprentices follow QA’s unique methodology – Discover, Practice, Apply – the blended learning solution which sets us apart from other providers.
- PC and Networking Hardware and Peripherals
- Networking Concepts and Administration
- Operating System Administration
- Systems Security
- Fundamental Cloud Principles and Infrastructure
- Help Desk Policies, Procedures and Best Practices
Entry requirements
There are no set entry requirements for learners.
The only thing to bear in mind is that your job role must fit your chosen apprenticeship qualification, allowing you to complete the relevant units. QA will undertake a role-matching exercise to help you.
Learner journey
You'll have a whole team behind you to help you get the most out of your apprenticeship, including:
- Your line manager
- A skills assessor
- A safeguarding specialist
- A learning support specialist
In addition the course learning is supported by our AI Learning Assistant ELA so you can self test, practise, and ask questions as you study.
Allow 2-4 working hours per week to complete digital learning activities. Over the course of the programme, there are a total of nine virtual workshop training days, typically held in 2-3 day training blocks.
Core units
- Problem Solving
- Understanding Customer Requirements
- Technical Writing
- Meta Skills & Professionalism
Technical and professional skills units
- Service Requests
- Developing Support Materials
- IT Asset Management
Job roles
This programme is suitable for multiple roles, such as:
- Helpdesk Support Analyst
- First Line Support Analyst
- IT Support Analyst
- Office Support Technician
Progression pathway
Holders of IT Infrastructure Diploma SCQF Level 6 can progress to the SCQF Level 8 Digital Technology programme as the job role evolves.
Apprenticeships Enhanced
Enhance every apprenticeship at learner level, whether with additional vendor certifications, data skills, or AI literacy. A selection of bolt-on courses ensures every apprenticeship can be customised.
What our learners say
“I now have a job that I’m really enjoying and career path that wasn’t available to me before starting the programme. My apprenticeship gave me the opportunity to continue learning and growing whilst also working. I’ve met new people, made lots of friends and connections, been exposed to many different work cultures, and this has allowed me to pave a career in a field I didn’t know anything about beforehand.”
“The programme that I’m currently doing has changed my life drastically for the better, as in the last year I have developed into the best version of myself; I have grown so much as a person, improving my maturity, independence, and confidence. I look forward to progressing through the world of IT as this apprenticeship has shown that I'm capable to take on whatever opportunities are thrown at me.”
“I've been a part of numerous projects which have all given me the feeling of responsibility for the team, confidence in myself and others and even passion for my job which I'm loving. I'm very grateful for the opportunity I've been given and can't wait to progress with QA and Computershare, as this has truly ignited my career in IT and can only go up from here!”
Our apprentices work here
Become an apprentice
Your first step is to apply for one of our apprentice jobs.
Apply for one of our apprentice roles by exploring current vacancies. By visiting our apprenticeship platform you can explore, filter, and find the perfect opportunity to kickstart your career.
Upskill your entire team
Build skills, unlock potential
Recruit or train apprentices with our customised solutions. From identifying skill gaps to delivering training, we provide end-to-end support to help your team grow and achieve faster results.
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Find an apprentice and start your digital transformation journey today
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