Celebrate National Apprenticeship Week with QA
IT Support Professional
SCQF Level 8
Apprenticeship programme (Scotland)
This programme develops advanced IT support skills, preparing learnesr for roles that require complex problem-solving, strategic thinking, and leadership.
Why choose IT Support Professional?
This apprenticeship leads to the Diploma in Digital Technology: IT Support SCQF Level 8 awarded by SQA. The programme provides learners with all the knowledge and skills required to effectively manage an IT service support desk.
- Best practices to identify and manage IT assets
- Service level management processes
- Effective reporting and metrics
Overview
Programme structure
12-14 months duration, including access to our online learning platform. Apprentices follow QA’s unique methodology – Discover, Practice, Apply – the revolutionary blended learning solution which sets us apart from other providers.
- IT Service Support Procedures
- KPI Management Approaches
- Scripting for Administration Automation
- IT Asset Management
- Service Request Management
Entry requirements
- Qualifications at SCQF Level 6 or equivalent
- Good numeracy skills
Learner journey
You'll have a whole team behind you to help you get the most out of your apprenticeship, including:
- Your line manager
- A skills assessor
- A safeguarding specialist
- A learning support specialist
In addition the course learning is supported by our AI Learning Assistant ELA so you can self test, practise, and ask questions as you study.
Allow 2-4 working hours per week to complete digital learning activities. Over the course of the programme, there are a total of 11 virtual workshop training days, typically held in 2-3 day training blocks.
Core units
- Principles of Project Management
- Digital Transformation
- Meta Skills and Professionalism
Technical and professional skills units
- Service Support Procedures
- Scripting
- Service Management (Reporting)
- Asset Management
- Responding Service Requests
Job roles
This programme is suitable for multiple roles, such as:
- Project support officer
- Project controller
- Project management analyst
- Business improvement manager
Progression pathway
Holders of the Diploma in Digital Technology: Support SCQF Level 8 can progress to the third year of a BSc (Hons) Graduate Apprenticeship in Data, AI & Software Engineering with the University of the West of Scotland (UWS).
Apprenticeships Enhanced
Enhance every apprenticeship at learner level, whether with additional vendor certifications, data skills, or AI literacy. A selection of bolt-on courses ensures every apprenticeship can be customised.
What our learners say
“I now have a job that I’m really enjoying and career path that wasn’t available to me before starting the programme. My apprenticeship gave me the opportunity to continue learning and growing whilst also working. I’ve met new people, made lots of friends and connections, been exposed to many different work cultures, and this has allowed me to pave a career in a field I didn’t know anything about beforehand.”
“The programme that I’m currently doing has changed my life drastically for the better, as in the last year I have developed into the best version of myself; I have grown so much as a person, improving my maturity, independence, and confidence. I look forward to progressing through the world of IT as this apprenticeship has shown that I'm capable to take on whatever opportunities are thrown at me.”
“I've been a part of numerous projects which have all given me the feeling of responsibility for the team, confidence in myself and others and even passion for my job which I'm loving. I'm very grateful for the opportunity I've been given and can't wait to progress with QA and Computershare, as this has truly ignited my career in IT and can only go up from here!”
Our apprentices work here
Become an apprentice
Your first step is to apply for one of our apprentice jobs.
Apply for one of our apprentice roles by exploring current vacancies. By visiting our apprenticeship platform you can explore, filter, and find the perfect opportunity to kickstart your career.
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