Digital Helpdesk Support
SCQF Level 6

Programme structure

12 months duration including access to our online learning platform.

• A wide range of skills relevant to the job role, whether supporting office tools, finance systems, or web systems.
• Hands-on experience setting up software and systems, and providing ongoing support. 
• A focus on industry-specific needs, ensuring learners acquire knowledge directly applicable to their work environment.
  
  

There are no set entry requirements for learners.

The only thing to bear in mind is that your job role must fit your chosen apprenticeship qualification, allowing you to complete the relevant units. QA will undertake a role-matching exercise to help you.

You'll have a whole team behind you to help you get the most out of your apprenticeship, including:

• Your line manager
• A skills assessor
• A safeguarding specialist
• A learning support specialist

In addition the course learning is supported by our AI Learning Assistant ELA so you can self test, practise, and ask questions as you study.

Allow 2-4 working hours per week to complete digital learning activities. Over the course of the programme, there are a total of 14 virtual workshop training days.

This programme is suitable for multiple roles, such as:

• First line support
• Helpdesk administration
• IT support
• IT technician
• IT administrator

Holders of the Diploma in Digital Application Support SCQF Level 6 can progress to the SCQF Level 8  Digital Technology programme as the job role evolves, or to:

• BA (Hons)Business Management Graduate Apprenticeship with the University of the West of Scotland (UWS)
• BA (Hons) Project Management with the University of the West of Scotland (UWS)

Enhance every apprenticeship at learner level, whether with additional vendor certifications, data skills, or AI literacy. A selection of bolt-on courses ensures every apprenticeship can be customised.