Phil Crayford

Biography

Phil Crayford is a leading authority in Microsoft 365 productivity, bringing nearly three decades of hands-on experience in training, consulting, and enterprise technology solutions. As a Senior Subject Matter Expert (SME) at QA, Phil plays a pivotal role in mentoring trainers, designing cutting-edge courses, and guiding businesses through the ever-evolving Microsoft ecosystem.
Over the past nine years, he has focused on real-world Microsoft 365 deployments, helping organizations leverage Microsoft Teams, SharePoint, Exchange, and advanced security and compliance features to enhance productivity and governance.
Industry-Leading Training & Course Development
Phil is the author and architect of QA’s acclaimed ‘Mastering’ Technical Series, a definitive resource for IT professionals looking to gain deep expertise in Microsoft 365. His courses include:
• Microsoft 365 Copilot & AI Integration – Maximizing AI-driven productivity
• Security, Compliance & Governance – Enterprise risk management & policy enforcement
• Microsoft Teams & SharePoint – Collaboration, governance & integration
• Exchange Online & Microsoft 365 Administration – Email, hybrid deployments & best practices
• Microsoft 365 Adoption & Change Management – Strategies for business-wide implementation
• Microsoft 365 Copilot & AI Integration – Maximizing AI-driven productivity
These courses are trusted by businesses and professionals worldwide as essential learning for mastering Microsoft 365’s full potential.

Beyond training, Phil is deeply involved in Microsoft 365 architecture, deployment, and administration, ensuring his knowledge stays practical, current, and applicable to real business challenges. His expertise lies in bridging the gap between theory and execution, delivering solutions that are technically sound, strategically aligned, and highly effective in real-world scenarios.
Through close collaboration with business leaders, IT teams, and end-users, Phil helps organizations streamline workflows, enhance security, and optimize Microsoft 365 adoption—ultimately driving measurable improvements in productivity, cost efficiency, and user engagement.

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Career history

• 2010-Present - QA - Principal Technologist

Qualifications

• Microsoft 365 Administration & Troubleshooting
• Sharepoint Online
• Exchange Online
• Microsoft Teams
• Windows 365
• Microsoft 365 Security & Governance
• Microsoft 365 Migration, Adoption & Governance
• Microsoft 365 Copilot
• Bachelors Qualification (Any) (BSc /BA)
• Microsoft Certified Trainer (MCT)

Education

• BSc (Hons) Degree in Psychology