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Digital Helpdesk Support
SCQF Level 6
Apprenticeship programme (Scotland)
This apprenticeship programme teaches real world skills to allow learners to confidently support digital systems in the modern workplace.
Why choose Digital Helpdesk Support?
This apprenticeship programme leads to the Diploma in Digital Application Support SCQF Level 6 awarded by SQA. It prepares learners to provide crucial support and problem solving for users of digital systems in the workplace.
- Broad skill development
- Practical experience
- PC Passport
- Free AZ-900 certification
Overview
Programme structure
12 months duration including access to our online learning platform.
- A wide range of skills relevant to the job role, whether supporting office tools, finance systems, or web systems.
- Hands-on experience setting up software and systems, and providing ongoing support.
- A focus on industry-specific needs, ensuring learners acquire knowledge directly applicable to their work environment.
Entry requirements
There are no set entry requirements for learners.
The only thing to bear in mind is that your job role must fit your chosen apprenticeship qualification, allowing you to complete the relevant units. QA will undertake a role-matching exercise to help you.
Learner journey
You'll have a whole team behind you to help you get the most out of your apprenticeship, including:
- Your line manager
- A skills assessor
- A safeguarding specialist
- A learning support specialist
In addition the course learning is supported by our AI Learning Assistant ELA so you can self test, practise, and ask questions as you study.
Allow 2-4 working hours per week to complete digital learning activities. Over the course of the programme, there are a total of 14 virtual workshop training days.
Core units
- Developing personal and team effectiveness
- Health and safety in IT and Telecoms
- Understanding the potential of IT
Technical and professional skills units
- PC passport
- Troubleshooting in action
- Microsoft Azure fundamentals
- AZ-900 exam
- Data Modelling and SQL
Workplace units
- Using collaborative technologies
- Bespoke software
- Investigating and defining customer requirements in IT and telecoms systems
- Setting up an IT system
Plus many more options that can be discussed with your account manager/skills assessor.
Job roles
This programme is suitable for multiple roles, such as:
- First line support
- Helpdesk administration
- IT support
- IT technician
- IT administrator
Progression pathway
Holders of the Diploma in Digital Application Support SCQF Level 6 can progress to the SCQF Level 8 Digital Technology programme as the job role evolves, or to:
- BA (Hons)Business Management Graduate Apprenticeship with the University of the West of Scotland (UWS)
- BA (Hons) Project Management with the University of the West of Scotland (UWS)
Apprenticeships Enhanced
Enhance every apprenticeship at learner level, whether with additional vendor certifications, data skills, or AI literacy. A selection of bolt-on courses ensures every apprenticeship can be customised.
What our learners say
“I was feeling a bit lost about my next steps until I came across QA, which offered apprenticeships in areas I found genuinely interesting. This opportunity gave me a sense of direction. It’s been an extraordinary way to learn, grow professionally, and build confidence.”
“I now have a job that I’m really enjoying and career path that wasn’t available to me before starting the programme. My apprenticeship gave me the opportunity to continue learning and growing whilst also working. I’ve met new people, made lots of friends and connections, been exposed to many different work cultures, and this has allowed me to pave a career in a field I didn’t know anything about beforehand.”
Our apprentices work here
Contact us today or give us a call
Tel: 0141 226 1335 (Scotland)
- The trusted training partner of 3,500+ global organisations
- Our apprenticeships have a 98% learner success rate and an 80% increase in employee retention
- Skills powered by industry-leading partnerships with Microsoft, AWS and NVIDIA
- Collaborate with a team of in-house experts to tailor skills programmes to the needs of your organisation
