IT Support Professional SCQF 8 (Digital Technology)

What's learned?

• IT Service Support Procedures and Processes
• KPI Management Approaches and Reporting
• Scripting for Administration Automation
• IT Asset and Configuration Management
• Procedures and Processes
• Service Request Management Procedures and Processes

Programme structure

• Typical programme duration 12-18 months, including access to our online learning platform.
• Apprentices follow QA’s unique methodology, Digital by Design (DxD) - the revolutionary blended learning solution which sets us apart from other providers.

You will be equipped to work in roles such as: 

• Systems Engineer 
• Service Desk Manager 
• Senior Systems Analyst 
• Systems Manager 

Core Units 

• Principles of Project Management  
• Digital Transformation 
• Meta Skills and Professionalism 

Technical and Professional Skills Units 

• Service Support Procedures 
• Scripting 
• Service Management (Reporting) 
• Asset Management 
• Service Requests 

Learners should be given 2-3 working hours per week to dedicate solely to their apprenticeship programme, where they will complete digital learning activities. Over the course of the programme, they will also be required to attend virtual classroom training for a total of 11 days which is typically held in 2-3 day training blocks. 

You'll have a whole team behind you to help you get the most out of your apprenticeship, including:

• Your line manager
• A skills coach
• A safeguarding specialist
• A learning support specialist

There are no set entry requirements for learners. The only thing to bear in mind is that your job role must fit your chosen apprenticeship qualification, allowing you to complete the relevant modules. QA will undertake a role-matching exercise to help you.

What is Digital Design?

Digital by Design (DxD) is our unique approach to learning design, with a blended delivery model combining tech, content and support to create a superior learner experience.

This blend of cutting-edge technology, engaging content, compelling design, dedicated, easy to access learner support brings ‘training’ up to date for the digital age.

Its purpose is to create the best possible experience for learners, helping them to deliver meaningful impact to your business, faster. This translates into greater career success, and helps to futureproof organisations for digital transformation.

Find out more about Digital by Design

Cloud Academy

Courses delivered on DxD also offer access to our world leading learning platform, Cloud Academy.

With over 10,000 hours of training, cutting-edge labs and sandboxed environments, Cloud Academy allows Degree Apprentices to learn by doing, building their confidence and competencies, without the risks of working in a live system.