Get in touch with our team to learn how we can help
Digital Applications Support SCQF Level 6
Apprenticeship programme (Scotland)
Dedicated in-house expertise in applications support can improve business agility. This programme teaches learners to use digital applications competently and confidently in the workplace.
Why choose Digital Applications Support?
This apprenticehip programme leads to the Diploma in Digital Application Support SCQF Level 6 awarded by SQA. It gives apprentices the skills to understand and use a wide range of digital applications relevant to their job role, troubleshoot issues and provide support to colleagues.
- Office tools
- Finance systems
- Web systems
- PC Passport
Overview
Programme structure
12 months duration including access to our online learning platform.
Apprentices follow QA’s unique methodology – Discover, Practice, Apply – the revolutionary blended learning solution which sets us apart from other providers.
Entry requirements
There are no set entry requirements for learners.
The only thing to bear in mind is that your job role must fit your chosen apprenticeship qualification, allowing you to complete the relevant units. QA will undertake a role-matching exercise to help you.
Learner journey
You'll have a whole team behind you to help you get the most out of your apprenticeship, including:
- Your line manager
- A skills assessor
- A safeguarding specialist
- A learning support specialist
In addition the course learning is supported by our AI Learning Assistant ELA so you can self test, practise, and ask questions as you study.
Allow 2-4 working hours per week to complete digital learning activities. Over the course of the programme, there are a total of 14 virtual workshop training days.
Core units
- Developing personal and team effectiveness
- Health and safety in IT and Telecoms
- Understanding the potential of IT
Technical and professional skills units
- PC passport
- Troubleshooting in action
- Microsoft Azure fundamentals & AZ-900 exam
- Data Modelling and SQL
Workplace units
- Using collaborative technologies
- Bespoke software
- Investigating and defining customer requirements in IT and telecoms systems
- Setting up an IT system
Job roles
This programme is suitable for multiple roles, such as:
- Digital Support
- Business Support
- Operations Support
- Digital Finance Systems Support
- Product & Application Support
- Website Support
Progression pathway
Holders of the Diploma in Digital Application Support SCQF Level 6 can progress to SCQF Level 8 Digital Technology programme as the job role evolves, or to:
- BA (Hons)Business Management Graduate Apprenticeship with the University of the West of Scotland (UWS)
- BA (Hons) Project Management with the University of the West of Scotland (UWS)
Apprenticeships Enhanced
Enhance every apprenticeship at learner level, whether with additional vendor certifications, data skills, or AI literacy. A selection of bolt-on courses ensures every apprenticeship can be customised.
What our learners say
“My apprenticeship at Comtech IT as a Helpdesk Technician gave me the hands-on experience and industry knowledge I needed to grow in my career. After completing the programme, I progressed to an IT Support Specialist role, and I've now moved on to become an Onboarding Engineer at Certum. I wouldn’t be where I am today without the solid foundation and support I received during my apprenticeship.”
“The programme that I’m currently doing has changed my life drastically for the better, as in the last year I have developed into the best version of myself; I have grown so much as a person, improving my maturity, independence, and confidence. I look forward to progressing through the world of IT as this apprenticeship has shown that I'm capable to take on whatever opportunities are thrown at me.”
Our apprentices work here
Contact us today or give us a call
Tel: 0141 226 1335 (Scotland)
- The trusted training partner of 3,500+ global organisations
- Our apprenticeships have a 98% learner success rate and an 80% increase in employee retention
- Skills powered by industry-leading partnerships with Microsoft, AWS and NVIDIA
- Collaborate with a team of in-house experts to tailor skills programmes to the needs of your organisation
