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Digital and AI Support
SCQF Level 6
Apprenticeship programme (Scotland)
This apprenticeship programme teaches learners to use AI confidently within business environments to enhance productivity.
Why choose Digital and AI Support?
This apprenticeship programme leads to the Diploma in Digital Application Support SCQF Level 6 awarded by SQA. It gives apprentices the skills to understand and use AI with a wide range of digital applications relevant to their job role.
- Develop team effectiveness
- Go further with AI
- Use data to enable success
AI skills. Built in.
Microsoft Copilot in all apprenticeship programmes
AI is for everyone, not just technical teams. Every QA apprenticeship includes Microsoft Copilot training for every learner, at no extra cost, delivering AI readiness that benefits your entire organisation.
Overview
Programme structure
12 months duration including access to our online learning platform.
Apprentices follow QA’s unique methodology, Discover, Practice, Apply - the revolutionary blended learning solution which sets us apart from other providers.
Mandatory units
- Meta Skills and Professionalism
- Developing personal and team effectiveness
- Health & Safety in IT
- PC Passport & Co-Pilot
- Going Further with AI and Emerging Technology
- Using Data to enable success
- Understanding the potential of IT
- Data Modelling
- Specialist Software
- Imaging Software
- Using Collaborative Technology
- Classroom and Workplace Units
Entry requirements
There are no set entry requirements for learners. The only thing to bear in mind is that your job role must fit your chosen apprenticeship qualification, allowing you to complete the relevant modules. QA will undertake a role-matching exercise to help you.
Learner journey
You'll have a whole team behind you to help you get the most out of your apprenticeship, including:
- Your line manager
- A skills assessor
- A safeguarding specialist
- A learning support specialist
In addition the course learning is supported by our AI Learning Assistant ELA so you can self test, practise, and ask questions as you study.
Allow 2-4 working hours per week to complete digital learning activities. Over the course of the programme, there are a total of 14 virtual workshop training days.
Core units
- Meta Skills and Professionalism - Developing personal and team effectiveness
- Health & Safety in IT
- PC Passport & Co-Pilot
- Going Further with AI and Emerging Technology
- Using Data to enable success
- Understanding the potential of IT
- Data Modelling
- Specialist Software
- Imaging Software
- Using Collaborative Technology
- Classroom and Workplace Units
Applied Training Workshops
Course 1: PC Passport with Copilot - 4 Days
- Introduction to Microsoft 365 and AI powered administration.
- Copilot in Microsoft Word
- Copilot in PowerPoint
- Copilot in Excel
- Copilot in Outlook
- Copilot in Teams
- Extending Copilot
- Copilot and Prompt Engineering
- Prompt engineering: a methodology
- Tips for writing good prompts
Course 2: Using Data to Enable Success - 4 Days
You will focus on harnessing data to drive success.
- Secure storage
- Risk mitigation
- Effective internet use
- Understanding the key features and functions of Data systems
Course 3: Going Further with AI and Emerging Technology - 4 Days
- Understand how AI is impacting organisations
- Fundamentals of generative AI tools
- Deeper dive into emerging technologies
- Learn to support these tools effectively
Job roles
From finance to software, marketing to customer service, AI skills are a necessary part of today's job market.
Progression pathway
Holders of the Diploma in Digital Application Support SCQF Level 6 can progress to the SCQF Level 8 Digital Technology programme as the job role evolves, or to:
- BA (Hons)Business Management Graduate Apprenticeship with the University of the West of Scotland (UWS)
- BA (Hons) Project Management with the University of the West of Scotland (UWS)
Apprenticeships Enhanced
Enhance every apprenticeship at learner level, whether with additional vendor certifications, data skills, or AI literacy. A selection of bolt-on courses ensures every apprenticeship can be customised.
What our learners say
“My apprenticeship was a real turning point for me. It gave me hands-on experience with digital tools and admin systems, which helped me build confidence in a professional setting. Thanks to the skills I developed, I secured a full-time role at Helix Well Ops, where I was soon promoted and trusted with more responsibility - including managing inventory systems and supporting asset maintenance. ”
“I've been a part of numerous projects which have all given me the feeling of responsibility for the team, confidence in myself and others and even passion for my job which I'm loving. I'm very grateful for the opportunity I've been given and can't wait to progress with QA and Computershare, as this has truly ignited my career in IT and can only go up from here!”
Our apprentices work here
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