Our Service Management experts

Why multi-platform endpoint management is now essential for secure, agile, AI-ready business operations.

Steve Rouse explores how developing human skills can enhance success in the AI-driven workplace.

Why apps inside ChatGPT – instead of vice versa – marks a paradigm shift in both user interaction with established tech and the entire model for implementing AI as w…

Why it pays to tackle AI governance early – scale with safety while protecting trust, accelerating adoption, and reducing costs.

Open up AI bottlenecks with flexible, vendor-agnostic AI training and build effective, practical AI skills across all teams.

The era of AI discovery and experimentation is behind us. It’s now an embedded reality of work that is here to stay.

Centrica’s champions leveled up Copilot skills with QA’s hands-on workshop—boosting confidence, creativity, and AI fluency.

How gamified, AI-powered training by QA and Microsoft boosts Copilot skills, engagement, and real-world readiness across diverse learner sectors.

As we increasingly rely on AI tools, a critical question arises: how private are our interactions with AI, really?

Many of us have come across AI sycophancy - even if we didn’t know the term. It’s basically when the AI assistant feels a bit too agreeable.

What the ChatGPT outage means for businesses' risk and bottom line in an increasingly AI-reliant world.

Are fine-tuned AI models 'forgetting' their security filters? Read more about Dr Vicky Crockett's AI prompt experiment and what we can learn from the unsettling resu…

Transform, Streamline, Innovate with Copilot

Empowering innovation with hands-on training at scale in generative AI and cloud technologies.

How the QA Skills License delivered structural change through service management for a leading academy trust.

Discover how QA helped Health Education England to improve staff collaboration, efficiency and confidence through the adoption of SharePoint.

Atos Origin chose QA to offer ITIL IT Service Management training and certification to dozens of employees, and we came up with a cost-effective blended learning sol…

The ICT management at NHS South of Tyne and Wear wanted their IT service desk to be trained up and achieve SDI certification. QA helped them to not only get certifie…