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Developing your Stakeholder Management Skills
- Categories:
- Leadership and Business Skills (inc TAP)
- Level:
- Intermediate
- Code:
- QADEVSMS
- Exam:
- Not Applicable
Overview
This practical 3-hour session builds on the fundamentals to strengthen stakeholder engagement skills. Learners explore how relationships shift over time, how to spot and respond to resistance, and how to prioritise competing demands. Practical frameworks and real-world application provide tools to strengthen influence and maintain alignment in changing project environments.
Prerequisites
There are no formal prerequisites for this course. An open mindset and willingness to participate in interactive exercises will enhance the learning experience.
Target audience
Professionals with a grounding in stakeholder management — through experience or the Fundamentals workshop — who want to build confidence in handling more complex, shifting relationships across technical and non-technical settings.
What's included
Select your preferred way to learn:
What is Virtual?
Live, instructor-led training delivered online
Enables teams or individuals to learn together without travel, maintaining interaction, discussion and practical exercises while minimising time away from the business and supporting scalable training delivery.
Who is it for: Individuals and teams needing flexible, instructor-led learning without time away from the business.
Do you know about our Attend from Anywhere (AFA) option?
Join in person or remotely, with the same live instruction, interaction and hands-on experience—wherever you are.
What's included?
3 Hours instructor led course
6 month free access to QA learning platform
Free 6-Month Access: Learning Platform Discovery plan
Included FREE with every instructor‑led course
Get free guided access to the QA Learning Platform. Assess your skills, explore in-demand topics, and understand which areas to focus on.
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Put skills into practice with hands-on Labs and Simulabs.
Validate knowledge and highlight gaps with skills assessments.
What is bespoke training?
Custom instructor-led training designed by QA to fit your needs
Tailored programmes built around your organisation’s goals, challenges, and skill levels. Delivered in the format that suits you to maximise relevance and impact.
Best for: Organisations and teams looking to target specific business priorities and capabilities with QA subject matter expertise.
Find out more about the course:
Dates
No dates available?
Can't find a date that fits? Need to train your whole team, explore classroom options, or looking for a discount?
Learning outcomes
By the end of this course, learners will be able to:
- Identify the limits of static stakeholder tools and why engagement must adapt.
- Reassess stakeholder focus using value, risk, and project context.
- Spot signs of resistance and explore what drives challenging behaviors.
- Apply tools to build a targeted stakeholder plan and engagement approach.
Course outline
- Understanding Stakeholders: Why stakeholder relationships shift over time and the importance of updating engagement approaches.
- Refining Priorities: Five strategic lenses — impact, alignment, influence, risk, and timing — for deciding where to focus effort.
- Decoding Conflict and Resistance: How to recognize early signs of disengagement, understand underlying causes, and respond constructively.
- Insights into Action: Practical planning and toolkit-building to strengthen stakeholder engagement in real contexts.
Exams and assessments
There are no formal exams or graded assessments in this course. Learners will participate in practical exercises and reflection tasks to consolidate their understanding.
Hands-on learning
This session includes:
- Interactive activities to reassess priorities as stakeholder needs shift
- Group work to explore hidden influence, resistance, and alignment
- Peer exchange to test approaches and share strategies
- Guided development of a personalized engagement toolkit to strengthen stakeholder planning
Good to know
Ready to book? Complete the form and a member of our team will be in touch shortly to discuss your options.
Let’s make it work for you. Speak to one of our learning experts today.
What our customers are saying
“As the administrator, it’s critical for me to be able to demonstrate where their skills started and where they’ve increased, and that’s all proven by the assessments. It’s been really valuable to us because it checks all the boxes for what all my stakeholders care about, including me.”
Jennifer Zaborowski
Director of IT Learning & Development, Regeneron
“The hands-on labs and training content are all worth the price of admission and translate into both career and business growth. The value of the experience is second to none.”
James Dawson
Vice President of Information Technology, GlobalMed
Portfolio Director
Megan Sutton
Portfolio Director - Leadership & Business and TAP
Frequently asked questions
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Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.
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How do QA’s online courses work?
QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.
All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.
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When will I receive my certificate?
Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.