Why People Push Back on Change - and What To Do About It
- Categories:
- Project and Programme Management
- Level:
- Fundamentals
- Tier type:
- Micro
- Code:
- QAWPPBC-M
- Exam:
- Not Applicable
Overview
Practical, instructor-led short courses, 2 hours in duration, focused on building in-demand skills through live active learning, with learners earning a QA skills badge on completion.
Who is this course for?
This course is suitable for:
- Business Change Managers / Practitioners – build credibility in diagnosing resistance and create effective plans to identify likely causes of resistance and stakeholder groups, and create plans to address
- Programme / Project Managers – avoid ‘delivered but not adopted
- PMO / Portfolio / delivery function – to help identify change saturation risks and aid portfolio-level decision-making
- Senior Leaders / Sponsors – understand what drives push-back which can be accommodated into change communications / narrative
- Operational / Business Leaders / Business Change Adopters – better understand resistance and handle it day-to-day
- HR / L&D / Capability Team’s - target capability and support effectively
What will you learn on this course?
During the course, you will gain an understanding of the common resistances of change, and how this differs from rational response. You will then use SCARF to understand and recognise human response and resistance, and how to manage resistance by designing and measuring effective interventions.
What will you be able to do after this course?
By the end of this session, you will be able to identify causes of resistance - positive and negative - and spot signs of resistance in teams and individuals during change. You will also be able to apply targeted strategies and change interventions to address resistance effectively.
What's included
Select your preferred way to learn:
What is Virtual?
Live, instructor-led training delivered online
Interactive online sessions led by subject matter experts. Learners join live classes, take part in discussions, and complete practical exercises from any location, making it easy to fit collaborative learning into busy schedules.
If you prefer to connect to a course that is taking place in a physical classroom, you can choose our Remote Access option. .
Best for: Teams and individuals who want expert guidance, real-time collaboration, and flexible access.
What's included?
2 Hours instructor led course
Exam: Not Applicable
AI-enhanced by Ela
What is bespoke training?
Custom instructor-led training designed by QA to fit your needs
Tailored programmes built around your organisation’s goals, challenges, and skill levels. Delivered in the format that suits you to maximise relevance and impact.
Best for: Organisations and teams looking to target specific business priorities and capabilities with QA subject matter expertise.
Find out more about the course:
What our customers are saying
“QA’s training has greatly supported us to roll out and embed our emerging project management framework by giving our staff a clear and practical understanding of the expected project and programme management principles and disciplines.”
Ariel Wosner
Centre of Excellence for Project and Programme Management, British Council
"I participated in an IT Project Management Workshop, and I have to say it was by some way, the most well organised, best presented, engaging, informative and inspiring workshop or training course I have been on with QA. The trainer’s willingness to spend his time and share his experience and resources with me were second to none, and I truly feel better prepared going forward in my career."
James
QA learner
“Our trainer was astounding. Never put a foot wrong and had a thorough understanding of the subject matter. Excellent experience base, extremely patient, and very well developed delivery manner. He made the whole learning process very enjoyable!"
Ian
Prince2 Foundation and Practitioner
Pick a date and book
Let’s make it work for you. Speak to one of our learning experts today.
Portfolio Director
Jackie Hewett
Portfolio Director – Project and Programme Management
Frequently asked questions
How can I create an account on myQA.com?
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Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.
How do QA’s virtual classroom courses work?
Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.
We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.
How do QA’s online courses work?
QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.
All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.
When will I receive my joining instructions?
Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.
When will I receive my certificate?
Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.