Let’s make it work for you
Overview
This course introduces learners to the practical use of generative AI through Microsoft Copilot and Microsoft 365 Copilot. Designed for beginners, it focuses on how AI-powered assistants can enhance everyday productivity across professional and personal tasks.
Learners will gain a clear understanding of how Copilot works, where it adds value, and how to use it effectively within common Microsoft 365 applications. The course emphasises real-world scenarios such as research, content creation, and workload management, alongside developing the essential skill of prompt writing.
By the end of the course, learners will be equipped to confidently use Copilot to generate meaningful outputs, streamline workflows, and improve efficiency in day-to-day activities.
Prerequisites
To attend this course, learners should have:
- Familiarity with Microsoft 365 applications such as Word, Excel, Outlook, and PowerPoint
- Basic computer literacy
No prior knowledge of artificial intelligence or Microsoft Copilot is required.
Target audience
This course is designed for individuals looking to improve productivity using AI tools, including:
- Business users and professionals across all sectors
- Students and knowledge workers
- Individuals new to generative AI and Microsoft Copilot
It is particularly suited to those who want a practical, non-technical introduction to AI and how it can support everyday work and personal tasks.
Learning objectives
By the end of this course, learners will be able to:
- Explain the purpose and capabilities of Microsoft Copilot and Microsoft 365 Copilot
- Describe how generative AI supports productivity in everyday scenarios
- Identify tasks where Copilot can add measurable value
- Write effective prompts to generate accurate and useful AI responses
- Use Copilot for research, content creation, and task management
- Integrate AI tools into daily workflows to improve efficiency and output quality
Course Outline
Introduction to Microsoft Copilot and Microsoft 365 Copilot
- Overview of Microsoft Copilot
- Differences between Microsoft Copilot and Microsoft 365 Copilot
- Key features and capabilities
- Common use cases across personal and professional contexts
Understanding how Copilot works
- High-level overview of generative AI
- How large language models generate responses
- The role of data, context, and prompts
- Responsible AI considerations and limitations
Exploring AI-driven productivity scenarios
- Using Copilot for research and information gathering
- Supporting communication tasks such as emails and summaries
- Enhancing productivity in document creation
- Managing workloads and prioritising tasks
- Real-world examples of AI improving efficiency
Writing effective prompts
- What makes a good prompt
- Structuring prompts for clarity and relevance
- Iterating and refining prompts
- Avoiding common prompt-writing mistakes
- Practical prompt-writing exercises
Using Copilot for content creation
- Generating written content in Word
- Creating presentations in PowerPoint
- Drafting emails and communications in Outlook
- Analysing and summarising data in Excel
- Improving content quality with AI suggestions
Using Copilot for research and task management
- Asking effective research questions
- Summarising large volumes of information
- Organising tasks and workflows
- Automating repetitive activities
- Improving decision-making with AI insights
Integrating Copilot into everyday workflows
- Identifying opportunities to use AI in daily tasks
- Combining Copilot with existing Microsoft 365 tools
- Building efficient, AI-supported workflows
- Maintaining accuracy and oversight when using AI
- Developing confidence in day-to-day AI usage
Key benefits
- Official Microsoft-authored training aligned to current tools and capabilities
- Beginner-friendly introduction to generative AI with no technical background required
- Focus on practical, real-world productivity scenarios
- Hands-on experience using Microsoft Copilot across common tasks
- Builds confidence in adopting AI tools in both work and personal contexts
- Develops prompt-writing skills that can be applied across multiple AI platforms
Frequently asked questions
How can I create an account on myQA.com?
There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.
If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".
If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.
Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.
How do QA’s virtual classroom courses work?
Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.
We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.
How do QA’s online courses work?
QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.
All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.
When will I receive my joining instructions?
Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.
When will I receive my certificate?
Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.