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Overview
Change is a constant in modern organisations, driven by evolving technologies, shifting market demands, and organisational transformation. This course equips learners with the mindset, tools, and practical strategies needed to respond effectively to change in the workplace.
Learners will explore how change impacts individuals and teams, understand common reactions to change, and develop techniques to remain resilient, adaptable, and productive. Through practical examples and interactive discussion, the course builds confidence in navigating uncertainty and contributing positively during periods of transition.
This course is suitable for professionals at all levels who want to strengthen their ability to manage and respond to change in a fast-moving environment.
Prerequisites
There are no formal prerequisites for this course. A willingness to reflect on personal experiences and engage in discussion will support learning outcomes.
Target audience
This course is designed for:
- Professionals experiencing organisational or role-based change
- Team members adapting to new technologies, processes, or structures
- Individuals looking to build resilience and adaptability skills
- Early to mid-career professionals developing workplace confidence
Learning outcomes
By the end of this course, learners will be able to:
- Explain the nature of change and its impact on individuals and organisations
- Recognise common emotional and behavioural responses to change
- Apply practical strategies to manage personal reactions to change
- Demonstrate techniques to remain adaptable and resilient in uncertain situations
- Contribute positively to team and organisational change initiatives
What will the course cover?
Understanding change in the workplace
- What change means in a modern organisational context
- Types of change, including planned and unplanned change
- Drivers of change such as technology, market shifts, and organisational strategy
- The importance of adaptability as a core professional skill
The human response to change
- Common emotional reactions to change, including resistance and acceptance
- The change curve and how individuals typically respond over time
- Identifying personal triggers and responses to change
- The impact of mindset on navigating change effectively
Building resilience and adaptability
- Defining resilience in a professional context
- Techniques to maintain focus and productivity during change
- Developing a growth mindset to embrace new challenges
- Practical strategies for managing uncertainty and stress
Practical strategies for responding to change
- Tools for staying organised and maintaining control
- Communication techniques to support clarity and collaboration
- Problem-solving approaches in changing environments
- Building confidence in decision-making during uncertainty
Supporting others through change
- Recognising how colleagues may respond differently to change
- Building empathy and supporting team members
- Encouraging positive behaviours and collaboration
- Contributing to a supportive and adaptable team culture
Embedding change into everyday work
- Turning change into opportunity
- Sustaining new behaviours and ways of working
- Continuous improvement and learning from change experiences
- Personal action planning for ongoing development
Assessment and engagement
- Group discussions and scenario-based exercises
- Reflection activities to identify personal responses to change
- Practical application of tools and techniques
- Action planning to support workplace implementation
Learner benefits
- Increased confidence in navigating workplace change
- Improved resilience and emotional awareness
- Practical tools to manage uncertainty and maintain productivity
- Enhanced ability to support colleagues and contribute to team success
- Stronger adaptability skills aligned with modern organisational needs
Frequently asked questions
How can I create an account on myQA.com?
There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.
If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".
If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.
Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.
How do QA’s virtual classroom courses work?
Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.
We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.
How do QA’s online courses work?
QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.
All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.
When will I receive my joining instructions?
Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.
When will I receive my certificate?
Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.