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Platform Analytics (PA) Fundamentals
- Categories:
- Service Management Service Management
- Level:
- Fundamentals
- Code:
- QASNPAFUND
- Exam:
- Not Applicable
Overview
During this two-day interactive training course, attendees will learn best practices for configuring and administering the premium ServiceNow Platform Analytics Administration application.
A combination of course content and lab work helps attendees learn to:
- Explore the Platform Analytics data structure
- Manage Platform Analytics Roles
- Generate Automated Indicators
- Build Formula and Manual Indicators
- Construct and manage Breakdowns, Elements Filters, Targets, and Thresholds
- Set up and manage Data Collector Jobs and understand Score retention
- Explore the very basics of KPI Details, Dashboards, and Data Visualizations
- Understand the Platform Analytics Roadmap
Prerequisites
Attendees should have completed the Welcome to ServiceNow course, the ServiceNow Administration Fundamentals course (or equivalent), and have some experience with ServiceNow; advanced experience is not necessary.
A high-level overview of the Platform Analytics architecture, components, data flow, stakeholders, and deployment process is necessary to maximize the benefits of the Platform Analytics Fundamentals class. New Platform Analytics users should complete the Platform Analytics (PA) Overview, a free, self-paced, on-demand eLearning course that covers the basic concepts of analytics.
What's included
Select your preferred way to learn:
What is Classroom?
Hands-on, instructor-led training delivered in a QA learning centre
In-person training in a dedicated QA learning centre. Learners benefit from expert-led sessions, collaborative activities, and structured, hands-on workshops in a distraction-free environment. If you can’t attend in person, many classroom courses are also available to attend remotely.
Classroom sessions can be arranged on request. Please contact your account manager to discuss availability in your region
Best for: Individuals and teams who benefit from deep focus, direct interaction, and practical, hands-on learning.
What's included?
2 Days instructor led course
Exam: Not Applicable
6 month free access to QA learning platform
Free 6-Month Access: Learning Platform Discovery plan
Included FREE with every instructor‑led course
Get free guided access to the QA Learning Platform. Assess your skills, explore in-demand topics, and understand which areas to focus on.
Learn AI, Cloud, Data, and Leadership skills at your own pace.
Put skills into practice with hands-on Labs and Simulabs.
Validate knowledge and highlight gaps with skills assessments.
What is bespoke training?
Custom instructor-led training designed by QA to fit your needs
Tailored programmes built around your organisation’s goals, challenges, and skill levels. Delivered in the format that suits you to maximise relevance and impact.
Best for: Organisations and teams looking to target specific business priorities and capabilities with QA subject matter expertise.
Find out more about the course:
Learning outcomes
Learn to Administer Platform Analytics for Improved Service Outcomes.
Course outline
Extensive hands-on exercises are included with each course module to reinforce the lecture concepts and provide practical experience. Exercises are performed in a personal dedicated training instance.
Course Flow
Module 1: Platform Analytics Introduction
Objectives
Identify Platform Analytics key functionality, differences from operational reporting, roles, deployment, and key use cases.
Lab work
- Lab 1.1.1: Platform Analytics Navigation
Module 2: Data Collection
Objectives
Learn the basics of data collection, job configuration, and best practices. Distinguish between daily and historic collection. Discuss data management and retention practices.
Lab work
- Lab 2.1.1: Data Collection
Module 3: Automated Indicators
Objectives
Configure Automated Indicators and Indicator Sources. Practice form-based and assisted Indicator creation using the built-in Indicator creation workflow.
Lab work
- Lab 3.1.1: Automated Indicators
Module 4: Automated Breakdowns
Objectives
Configure Breakdowns, Breakdown Sources, and Breakdown Mappings. Manage Breakdowns using the Breakdown Matrix and Breakdown Matrix exclusions.
Lab work
- Lab 4.1.1: Automated Breakdowns
- Lab 4.2.1: Managing Breakdowns
Module 5: Formula and Manual Indicators
Objectives
Learn about Manual Indicators and their use cases. Discuss manual breakdowns in the context of manual indicators. Learn about Formula Indicators and the basics of formula syntax.
Lab work
- Lab 5.1.1: Formula Indicators
- Lab 5.1.2: Manual Indicators
Module 6: Displaying Actionable Data
Objectives
Discover how to refine Platform Analytics data to make it more meaningful and useful by using Targets, Thresholds, Time Series, Trends, Breakdowns, and Elements Filters.
Lab work
- Lab 6.1.1: Time Series and Elements
- Lab 6.2.1: Indicator Targets
- Lab 6.2.2: Indicator Thresholds
Module 7: Data Visualizations and Dashboards
Objectives
Build dashboards and add data visualizations to create a role-oriented dashboard. Explore Platform Analytics Experience components and Roadmap.
Lab work
- Lab 7.1.1: Dashboards and Data Visualizations
Good to know
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What our customers are saying
“Our trainer, Ray, was extremely knowledgeable and delivered his training at the perfect pace, explaining concepts to help me understand. I particularly liked how he introduced exam questions into the training schedule – this was really helpful.”
QA learner
“The course covered the core principles of ITIL 5 effectively, and the instructor explained the concepts in a way that was easy to follow. The updated AI terminology and practices were helpful for understanding how ITIL has evolved.”
QA learner
“Martin was engaging and kept the course interesting to keep everyone involved and entertained. This kind of course matter can be quite dry so it takes someone skilled to keep everyone on the hook. The breakouts were quite a good addition to get everyone talking and break the day up.”
QA learner
Portfolio Director
Paul Wigzel
Service Management Portfolio Lead, QA
Frequently asked questions
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How do QA’s online courses work?
QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.
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When will I receive my certificate?
Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.