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Mastering Your Emotional Intelligence
- Categories:
- Leadership and Business Skills (inc TAP) Project and Programme Management
- Level:
- Intermediate
- Code:
- QAMASEI
- Exam:
- Not Applicable
Overview
Emotional intelligence shapes how trust, influence and decision quality hold up when pressure hits. In fast, interconnected organizations, hybrid working, rapid change and reputational risk make emotional judgement more visible and more consequential. In this 3-hour mastery workshop, participants bring live challenges and work through a single high-stakes scenario that mirrors real workplace tension. The session focuses on reading what is happening in the room, regulating responses under strain, and choosing moves that keep conversations clear, constructive and human, sharpened through structured peer questioning. Participants leave with simple, repeatable habits that make behavior more consistent at work and strengthen collaboration, trust and outcomes over time.
Prerequisites
Participants should have:
- Experience in leadership, management, or organisational transformation.
- A foundational understanding of emotional intelligence principles.
- Familiarity with change management or people leadership contexts.
Target audience
This course is designed for professionals and leaders seeking to leverage emotional intelligence for large-scale initiatives, including organizational transformation, innovation programmes, and change management. It is particularly valuable for senior managers, HR leaders, and transformation professionals who drive strategic culture shifts.
What's included
Select your preferred way to learn:
What is Virtual?
Live, instructor-led training delivered online
Enables teams or individuals to learn together without travel, maintaining interaction, discussion and practical exercises while minimising time away from the business and supporting scalable training delivery.
Who is it for: Individuals and teams needing flexible, instructor-led learning without time away from the business.
Do you know about our Attend from Anywhere (AFA) option?
Join in person or remotely, with the same live instruction, interaction and hands-on experience—wherever you are.
What's included?
3 Hours instructor led course
Exam: Not Applicable
6 month free access to QA learning platform
Free 6-Month Access: Learning Platform Discovery plan
Included FREE with every instructor‑led course
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Put skills into practice with hands-on Labs and Simulabs.
Validate knowledge and highlight gaps with skills assessments.
What is bespoke training?
Custom instructor-led training designed by QA to fit your needs
Tailored programmes built around your organisation’s goals, challenges, and skill levels. Delivered in the format that suits you to maximise relevance and impact.
Best for: Organisations and teams looking to target specific business priorities and capabilities with QA subject matter expertise.
Find out more about the course:
Dates
No dates available?
Can't find a date that fits? Need to train your whole team, explore classroom options, or looking for a discount?
Learning outcomes
By the end of this course, learners will be able to:
- Recognize the principles and enablers that guide emotional intelligence mastery in modern work.
- Use tools to reframe, test, and improve emotionally intelligent responses under real-world conditions.
- Apply reflective questioning to reframe assumptions and uncover new perspectives through emotional awareness.
- Design visible habits and routines that embed emotionally intelligent strategies into daily work.
Course outline
- Exploring core principles: Real EI pressure points are mapped from live cases, then translated into clear, observable mastery behaviors.
- EI Lab: A high stakes roundtable scenario is used to rehearse noticing emotion, regulating response, sharpening thinking and building relational impact.
- Peer challenge lab: Structured peer questioning stress tests live choices and upgrades what gets said, when, and how it lands.
- EI for today and beyond: Simple habits and routines are designed to keep emotionally intelligent behavior visible and consistent in everyday work.
Exams and assessments
There are no formal exams included in this course. Participants will complete peer coaching, reflective activities, and scenario-based discussions to apply EI concepts in practical organisational contexts.
Hands-on learning
This session includes:
- Interactive activities to explore ideas, test thinking, and apply concepts
- Group work to examine real situations, compare perspectives, and experiment with approaches
- Peer exchange to share experiences, practise techniques, and build confidence
- Expert instruction to introduce key principles, demonstrate methods, and guide realtime refinement
Good to know
Ready to book? Complete the form and a member of our team will be in touch shortly to discuss your options.
Let’s make it work for you. Speak to one of our learning experts today.
What our customers are saying
“As the administrator, it’s critical for me to be able to demonstrate where their skills started and where they’ve increased, and that’s all proven by the assessments. It’s been really valuable to us because it checks all the boxes for what all my stakeholders care about, including me.”
Jennifer Zaborowski
Director of IT Learning & Development, Regeneron
“The hands-on labs and training content are all worth the price of admission and translate into both career and business growth. The value of the experience is second to none.”
James Dawson
Vice President of Information Technology, GlobalMed
Portfolio Director
Megan Sutton
Portfolio Director - Leadership & Business and TAP
Frequently asked questions
How can I create an account on myQA.com?
There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.
If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".
If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.
Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.
How do QA’s virtual classroom courses work?
Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.
We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.
How do QA’s online courses work?
QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.
All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.
When will I receive my joining instructions?
Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.
When will I receive my certificate?
Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.