Coaching for Results

Coaching is no longer a nice-to-have skill. In fast-moving workplaces, teams need space to think clearly, take ownership, and act with confidence. When conversations default to advice-giving and problem-solving, organisations risk creating dependency, reducing accountability, and missing opportunities to develop capability.

This highly practical two-day workshop builds the skills needed to coach with clarity, judgement, and impact. Learners practice listening, questioning, contracting, reframing, and action planning through realistic workplace scenarios. They also explore boundaries, readiness, ethics, and when coaching is not the right response. Through practical activities, peer exchange, feedback, and toolkit development, learners leave with the confidence and tools to hold more effective coaching conversations that strengthen performance, support development, and deliver better results.

Prerequisites

There are no formal prerequisites for this course. An open mindset and willingness to participate in interactive exercises will enhance the learning experience.

Target audience

This course is designed for individuals who want to use coaching more effectively in one-to-one conversations, development discussions, and everyday workplace interactions. It is suitable for those new to coaching as well as those looking to strengthen existing coaching skills. The course helps learners build confidence, support performance, and develop greater ownership in others.

By the end of the session, learners will be able to:

• Explain what coaching is, what it is not, and when it is most useful at work.
• Use core coaching skills such as listening, questioning and silence more effectively.
• Recognize how coaching stance, assumptions and bias can shape the conversation.
• Assess readiness for coaching and identify barriers that may get in the way.
• Apply clearer contracting, boundaries and ethical judgement in coaching conversations.
• Use coaching frameworks selectively and adapt them to the context and need.
• Reframe issues, clarify goals and strengthen commitment to action.
• Plan and review coaching conversations more confidently in real work settings.

Module 1: Coaching foundations

Clarifies what coaching is, when to use it, and how it supports clearer thinking, ownership, and action.

Module 2: Core skills and behaviours

Builds the core skills that strengthen coaching conversations.

Module 3: Coaching stance and awareness

Explores how stance, bias, assumptions, and judgement shape the quality of the coaching conversation.

Module 4: Addressing barriers to coaching

Examines readiness, trust, timing, and context to judge when coaching is appropriate.

Module 5: Trust, contracting and challenge

Builds trust, clarifies boundaries, and strengthens challenge, feedback, and coaching agreements.

Module 6: Coaching frameworks

Explores practical frameworks and how to use them with flexibility and judgement.

Module 7: Turning insight into action

Helps translate reflection into clear goals, commitment, and action.

Module 8: Coaching today and beyond

Explores how coaching fits into everyday work, leadership, and development conversations.

Exams and assessments

This course does not include formal examinations. Learners are assessed through practical coaching activities, discussions, reflection exercises, peer feedback, and application of coaching techniques throughout the workshop.

Hands-on learning

Learners will engage through:

• Discussion and reflection to explore coaching challenges and opportunities
• Scenario-based coaching practice using realistic workplace situations
• Peer exchange to share experiences, insights, and feedback
• Instructor feedback to strengthen coaching judgement and technique
• Toolkit development to support ongoing workplace application
• Action planning to embed learning and support future coaching conversations