Let’s make it work for you
Overview
This course provides a practical guide to building your own digital workforce, enabling busy managers to shift their focus from being the 'everything person' stuck in repetitive tasks to becoming an 'Agent Manager' who oversees a smart digital team on Google Cloud. Participants will learn to lead and manage the full Google Cloud AI toolkit—leveraging Gemini for handling day-to-day assistant work and Gemini Enterprise Agent Platform for building specialized, expert agents that know your business rules.
The course bridges the gap between just 'chatting' with AI and running an automated, high-output department. Learners will master identifying the busywork that steals your time, writing clear 'Playbooks' that AI can actually follow, and the essential human safety checks required to grow your team’s impact without the burnout. This approach aims to help you reclaim your work week while maintaining total privacy and security for your business data.
Prerequisites
We recommend that attendees of this course have:
- A basic understanding of Generative AI: knowing the difference between a simple 'one-off' prompt and a continuous conversation with AI.
- Deep knowledge of your own business processes: being able to clearly describe the step-by-step path a task takes through your department.
- Helpful to be familiar with identifying 'Manual Toil': spotting specific, repetitive tasks that act as bottlenecks in your team's daily schedule.
- The 'Director' mindset: a willingness to shift from 'doing the work yourself' to 'defining the rules' for a digital collaborator.
Target Audience
This course is designed for:
- Department heads who need to grow their team’s impact without increasing headcount.
- Change agents responsible for fixing repetitive tasks and improving workflows.
- Strategic architects who need to turn business rules into reliable AI actions and design secure playbooks.
Learning objectives
By the end of this course, learners will be able to:
- Distinguish between 'Librarian' and 'Chief of Staff' AI agents.
- Direct the construction of functional, grounded agents using the Agentic Build Loop.
- Implement Human-in-the-Loop oversight models to manage business risk.
- Drive responsible agentic transformation and scale departmental capacity.
Course Outline
Foundations of Agentic AI
- You already know agents
- What is an AI agent, really?
- The models behind the agents
Building & Deploying Agents
- The build spectrum
- Building an enterprise AI agent
- The decision framework
Security, Resilience & Oversight
- When agents go wrong
- Keeping agents in check
- Resilience & security
Governance & the Agentic Future
- Governing AI agents at scale
- Speaking the language
- Your 30-day action plan
Summary and Quiz
- Review of core concepts
Exams and Assessments
There is no certification or exam associated with this course. Scenario-based multiple choice questions are included in the summary and quiz section.
Hands-On Learning
Includes classroom activities such as discussions, a live demo, and scenario-based questions to reinforce practical understanding.
Frequently asked questions
How can I create an account on myQA.com?
There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.
If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".
If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.
Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.
How do QA’s virtual classroom courses work?
Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.
We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.
How do QA’s online courses work?
QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.
All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.
When will I receive my joining instructions?
Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.
When will I receive my certificate?
Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.