Let’s make it work for you
The Essentials of Webex Calling
- Categories:
- Infrastructure and Networking Infrastructure and Networking
- Level:
- Fundamentals
- Code:
- TPCI-CLWXCALL
- Exam:
- Not Applicable
Overview
The Essentials of Webex Calling (CLWXCALL) training is designed to guide you through a complete Webex Calling setup, from the initial installation of Webex Control Hub and adding users to configuring Webex Calling features through an existing on-premises Cisco Unified Communications Manager (CUCM) and Cisco Unified Border Element (CUBE) public switch telephone network (PSTN) setup. This training also earns you 18 Continuing Education (CE) credits toward recertification. How You'll Benefit
This training will help you:
- Gain an understanding of the Webex solutions, including Webex Meetings, Webex Messaging, and Webex Calling
- Learn how to configure and manage the features of the Webex Control Hub
- Earn 18 CE credits towards recertification
Prerequisites
There are no formal prerequisites for this training. However, the knowledge and skills you are recommended to have before attending this training are:
- A basic understanding of unified communications
- A basic understanding of cloud-based unified communications solutions
These skills can be found in the following Cisco Learning Offerings:
- Understanding Cisco Collaboration Foundations (CLFNDU)
- Implementing and Operating Cisco Collaboration Core Technologies (CLCOR)
What's included
Select your preferred way to learn:
What is Classroom?
Hands-on, instructor-led training delivered in a QA learning centre
In-person training in a dedicated QA learning centre. Learners benefit from expert-led sessions, collaborative activities, and structured, hands-on workshops in a distraction-free environment. If you can’t attend in person, many classroom courses are also available to attend remotely.
Classroom sessions can be arranged on request. Please contact your account manager to discuss availability in your region
Best for: Individuals and teams who benefit from deep focus, direct interaction, and practical, hands-on learning.
What's included?
3 Days instructor led course
6 month free access to QA learning platform
Free 6-Month Access: Learning Platform Discovery plan
Included FREE with every instructor‑led course
Get free guided access to the QA Learning Platform. Assess your skills, explore in-demand topics, and understand which areas to focus on.
Learn AI, Cloud, Data, and Leadership skills at your own pace.
Put skills into practice with hands-on Labs and Simulabs.
Validate knowledge and highlight gaps with skills assessments.
What is bespoke training?
Custom instructor-led training designed by QA to fit your needs
Tailored programmes built around your organisation’s goals, challenges, and skill levels. Delivered in the format that suits you to maximise relevance and impact.
Best for: Organisations and teams looking to target specific business priorities and capabilities with QA subject matter expertise.
Find out more about the course:
Learning outcomes
- Introduce the components that make up the Webex solution, including Webex Meetings, Webex Messaging, and Webex Calling
- Introduce the components that make up Webex Calling Control Hub, including analytics, troubleshooting, and reporting
- Introduce the Management feature of Webex Control Hub, including how to set it up for a business
- Introduce the Services section of the Webex Control Hub, including the Webex Services, Cloud-Connected Unified Communications Services, and Hybrid Services
- Identify the methods available to add users to the Webex Control Hub
- Explain Cisco IP Phone software registration with Webex Control Hub, eligible devices, and provisioning methods
- Explain how an administrator can configure calling features from the Webex Control Hub that will affect the organization
- Understand how users or administrators can configure calling features either from the Webex Control Hub or from their personal user portal
- Introduce the three different methods available to bring PSTN calling capabilities into the Webex calling solution
- Identify the different types of Cisco routers, as well as third-party routers, that can support the local gateway in a premises-based PSTN deployment
- Describe different deployment scenarios using the local gateway in a premises-based PSTN Webex Calling solution
- Understand how the high-availability solution within Cisco routers can be used in a Webex Calling deployment to offer failover for the local gateway and the Cisco Unified Border Element
- Configure the Webex Control Hub to support Webex Calling in a premises-based PSTN deployment
- Configure Cisco Unified Border Element and local gateway settings on a Cisco router to support Webex Calling using a premises-based PSTN deployment
- Describe different methods that can be used to troubleshoot setup issues and media issues when configuring Webex Calling using the premises-based PSTN deployment
Course outline
- 1. Webex Overview
- 2. Webex Control Hub Overview and Monitoring
- 3. Webex Control Hub Management
- 4. Webex Control Hub Services
- 5. Methods to Add Users to Webex Control Hub
- 6. Methods to Add Devices to Webex Control Hub
- 7. Admin-Configurable Webex Calling Features
- 8. User-Configurable Webex Calling Features
- 9. Webex Calling Public Switched Telephone Network Options
- 10. Routers Supporting Local Gateway
- 11. Deployment Scenarios for Local Gateways
- 12. Local Gateway and Cisco Unified Border Element with High Availability
- 13. Control Hub Settings for Webex Calling
- 14. Router Settings for Webex Calling
- 15. Webex Calling Troubleshooting
Good to know
Ready to book? Complete the form and a member of our team will be in touch shortly to discuss your options.
Let’s make it work for you. Speak to one of our learning experts today.
What our customers are saying
“As the administrator, it’s critical for me to be able to demonstrate where their skills started and where they’ve increased, and that’s all proven by the assessments. It’s been really valuable to us because it checks all the boxes for what all my stakeholders care about, including me.”
Jennifer Zaborowski
Director of IT Learning & Development, Regeneron
“I participated in an IT Project Management Workshop, and I have to say it was by some way, the most well organised, best presented, engaging, informative and inspiring workshop or training course I have been on with QA. The trainer’s willingness to spend his time and share his experience and resources with me were second to none, and I truly feel better prepared going forward in my career.”
James
QA learner
Frequently asked questions
How can I create an account on myQA.com?
There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.
If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".
If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.
Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.
How do QA’s virtual classroom courses work?
Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.
We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.
How do QA’s online courses work?
QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.
All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.
When will I receive my joining instructions?
Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.
When will I receive my certificate?
Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.