Overview
This executive-level masterclass explores how emotional intelligence (EI) can be applied strategically to shape organisational culture and drive transformation. Participants will learn to embed empathy, resilience, and authentic communication into leadership and management practices that deliver measurable impact. Designed for professionals leading through complexity, this session connects emotional intelligence with organisational change, aligning teams and strategy to achieve lasting cultural resilience.
Prerequisites
Participants should have:
- Experience in leadership, management, or organisational transformation.
- A foundational understanding of emotional intelligence principles.
- Familiarity with change management or people leadership contexts.
Target audience
This course is designed for professionals and leaders seeking to leverage emotional intelligence for large-scale initiatives, including organisational transformation, innovation programmes, and change management. It is particularly valuable for senior managers, HR leaders, and transformation professionals who drive strategic culture shifts.
Learning Objectives
By the end of this course, learners will be able to:
- Integrate emotional intelligence strategies into overarching leadership and cultural initiatives.
- Apply emotional intelligence to manage change, resistance, and stakeholder alignment.
- Navigate organisational crises with clarity, composure, and empathy.
- Design frameworks for coaching and mentoring future leaders in emotional intelligence.
- Embed emotional resilience into organisational systems and leadership behaviours.
- Sustain a culture of empathy, collaboration, and innovation that supports long-term performance.
What will the course cover?
Executive emotional intelligence
- Understanding strategic EI and its organisational relevance
- The link between self-awareness, empathy, and decision-making
- Emotional regulation in complex or high-stakes environments
Leading transformation through EI
- Using EI to guide teams through change, disruption, or uncertainty
- Managing resistance and fostering alignment across diverse stakeholders
- Applying emotional insight to communication, negotiation, and influence
Embedding EI in culture and systems
- Building frameworks for sustained emotional intelligence practices
- Embedding empathy and resilience into leadership models and performance processes
- Measuring cultural and behavioural impact through data and feedback loops
Coaching emotionally intelligent leaders
- Developing mentoring systems that reinforce EI across leadership levels
- Practical peer-coaching sessions and reflective exercises
- Creating a sustainable leadership pipeline grounded in empathy and authenticity
Exams and assessments
There are no formal exams included in this course. Participants will complete peer coaching, reflective activities, and scenario-based discussions to apply EI concepts in practical organisational contexts.
Hands-on learning
This course includes:
- Real-world case studies illustrating EI in transformation initiatives.
- Guided peer-coaching sessions with feedback from fellow leaders.
- Practical frameworks and tools for integrating EI into ongoing cultural programmes.
Frequently asked questions
How can I create an account on myQA.com?
There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.
If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".
If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.
Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.
How do QA’s virtual classroom courses work?
Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.
We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.
How do QA’s online courses work?
QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.
All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.
When will I receive my joining instructions?
Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.
When will I receive my certificate?
Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.