Let’s make it work for you
Overview
Change rarely unfolds neatly. Competing priorities, stretched capacity and unclear signals often slow progress long before delivery begins. This one day workshop strengthens the leadership judgement needed to turn direction into action. Learners work with practical, evidence based approaches that help them read their environment, understand behavioral responses and remove friction from daily work. The day also gives space to explore their own organization's change processes and consider how to get the best from them. Through a realistic case, focused discussion and a practical roadmap exercise, leaders leave with clear priorities and actions they can apply immediately.
Prerequisites
There are no formal prerequisites for this course. An open mindset and willingness to participate in interactive exercises will enhance the learning experience.
Target audience
The course is for professionals navigating ongoing organisational change, digital acceleration and shifting priorities. Learners are experienced in their roles but may feel stretched, uncertain or reactive as roles evolve and workloads fluctuate.
Learning Outcomes
By the end of the session, learners will be able to:
- Analyze what makes change complex and identify implications for leadership focus.
- Diagnose early-stage momentum using urgency, coalition, and direction.
- Interpret behavioral responses to change and link them to underlying causes.
- Apply leadership actions that mobilize support and remove barriers to execution.
- Analyze what sustains change and align leadership actions with systems and culture.
- Develop a focused leadership plan that applies key insights to your context.
Course Outline
Module 1: The modern change landscape
- Pace, digitalization and stretched capacity shape what is realistic for leaders before change begins.
Module 2: How change gains or loses momentum
- Early signals of traction, stall or drift show how momentum forms and how leadership behavior builds or weakens it.
Module 3: People responses and resistance
- Behavioral patterns under uncertainty reveal what sits behind pushback, using simple evidence-based lenses.
Module 4: From intent to traction
- Direction becomes operational through day-to-day choices that mobilize support and remove barriers to action.
Module 5: Sustaining and embedding change
- Progress continues when culture, systems and leadership behavior reinforce rather than undo the initial push.
Module 6: Your change roadmap
- A practical plan brings a live change challenge into focus, with clear priorities, actions and next steps.
Exams and assessments
This course does not include a formal exam. Assessment is based on active participation, reflection, and completion of practical exercises, including the development of a focused leadership plan that applies key insights to your context.
Hands-on learning
Learners will engage through:
- Group discussion and reflection on live change challenges
- Scenario-based analysis of leadership decisions and momentum signals
- Peer exchange to test ideas, perspectives, and priorities
- Facilitator feedback to strengthen judgement and action
- Roadmap development for immediate workplace application
Frequently asked questions
How can I create an account on myQA.com?
There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.
If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".
If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.
Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.
How do QA’s virtual classroom courses work?
Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.
We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.
How do QA’s online courses work?
QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.
All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.
When will I receive my joining instructions?
Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.
When will I receive my certificate?
Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.