Overview

In today’s fast-paced and hybrid workplaces, effective leadership requires agility, empathy, and clarity of purpose. This 90-minute interactive session introduces participants to the essential principles of modern leadership—distinguishing management from leadership, building credibility quickly, and motivating teams under pressure. Through short, practical exercises and facilitated discussions, learners will explore how to lead confidently in dynamic environments while fostering collaboration, accountability, and trust. The course delivers actionable insights that participants can apply immediately to strengthen their leadership presence and team impact.

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Prerequisites

Participants should have:

  • An interest in developing leadership capability, either as a new or aspiring manager.
  • A willingness to participate actively in discussions and short exercises.
  • No prior leadership training required.

Target audience

This course is designed for:

  • Aspiring leaders or professionals transitioning into their first leadership roles.
  • New managers seeking a concise and practical introduction to core leadership skills.
  • Individuals looking to improve team motivation and collaboration in hybrid or fast-changing workplaces.

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Learning Objectives

By the end of this session, participants will be able to:

  • Distinguish between leadership and management and understand how both contribute to organisational success.
  • Identify personal leadership strengths and opportunities for growth.
  • Demonstrate empathy, accountability, and adaptability when leading hybrid or diverse teams.
  • Apply foundational leadership techniques such as clarity of direction, trust building, and motivation in everyday situations.
  • Recognise how modern leadership trends—such as digital collaboration and rapid adaptability—impact team performance.

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What will the course cover?

Introduction to leadership and management
• Understanding the distinction between leadership and management
• Exploring when to lead and when to manage
• Recognising how leadership style influences team performance

Essential leadership qualities

  • Empathy, integrity, accountability, and adaptability as leadership foundations
  • Understanding how emotional intelligence supports effective communication
  • Building credibility quickly in hybrid or remote settings

Quick-win leadership strategies

  • Setting clear goals and expectations
  • Encouraging engagement through positive reinforcement and recognition
  • Motivating teams under time pressure or uncertainty

Practical leadership exercises

  • Short, scenario-based activities highlighting hybrid and fast-changing environments
  • Reflective discussion on personal leadership challenges and lessons learned
  • Identifying one immediate leadership action to apply after the session

Exams and assessments

There are no formal examinations for this session. Participants will take part in short reflection activities and group discussions to assess their understanding of leadership principles and identify next steps for personal development.

Hands-on learning

This interactive session combines brief case discussions, self-reflection, and peer learning. Participants will engage in practical exercises that simulate common leadership scenarios, gaining immediate feedback and insights into their own approach and communication style.

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Why choose QA

Need to know

Frequently asked questions

How can I create an account on myQA.com?

There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.

If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".

If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.

Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.

How do QA’s virtual classroom courses work?

Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.

We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.

How do QA’s online courses work?

QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.

All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.

When will I receive my joining instructions?

Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.

When will I receive my certificate?

Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.

Let's talk

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