Overview
This immersive workshop is designed to advance the stakeholder management skills of professionals working in complex, fast-paced environments. Moving beyond traditional mapping tools, learners will explore practical frameworks for adapting stakeholder strategies as relationships evolve. The course focuses on building strategic insight, managing resistance, and enhancing cross-functional engagement.
Through collaborative activities and real-world application, participants will learn to assess stakeholder priorities, decode behaviours, and design tailored engagement plans that align with organisational objectives and change initiatives.
Key areas include relationship mapping, conflict resolution, prioritisation frameworks, and toolkit development for immediate workplace use.
Prerequisites
No formal prerequisites are required. This course is best suited to learners with a basic understanding of stakeholder mapping who are ready to tackle more complex engagement scenarios.
Target audience
This course is designed for professionals managing complex stakeholder environments, including:
- Project leads and delivery managers
- Business change professionals and consultants
- Product owners working across teams or departments
Ideal for those with basic stakeholder knowledge seeking to enhance strategic engagement and influence.
Learning outcomes
By the end of this course, learners will be able to:
- Identify the limits of static stakeholder tools and why engagement must adapt.
- Reassess stakeholder focus using value, risk, and project context.
- Spot signs of resistance and explore what drives challenging behaviors.
- Apply tools to build a targeted stakeholder plan and engagement approach.
What will the course cover?
Understanding stakeholders
- Revisit stakeholder mapping tools (Power/Interest, Support/Influence)
- Explore limitations and real-world complexities
- Apply relationship mapping to identify shifting dynamics
Refining priorities
- Use strategic lenses (value, risk, influence) to reprioritise stakeholders
- Practice stakeholder reassessment using guided questions
Decoding conflict and resistance
- Identify subtle signs of stakeholder resistance or disengagement
- Apply a behavioural lens to interpret and address resistance constructively
Insights into action
- Build a practical stakeholder engagement toolkit
- Apply the toolkit in a Stakeholder Strategy Lab to create real-world action plans
Review and action planning
- Reflect on insights gained and finalise next steps
- Document actions for ongoing stakeholder strategy refinement
Exams and assessments
There are no formal assessments or exams. Learners will engage in structured group activities, guided exercises, and real-time feedback discussions to reinforce application of concepts.
Hands-on learning
This course includes:
- Group activities applying stakeholder tools to real or case-based scenarios
- Pair-based reflection and toolkit creation for direct practical use
- Collaborative exercises on decoding resistance and building engagement plans
- Continuous facilitator feedback and peer discussions throughout the session
Frequently asked questions
How can I create an account on myQA.com?
There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.
If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".
If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.
Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.
How do QA’s virtual classroom courses work?
Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.
We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.
How do QA’s online courses work?
QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.
All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.
When will I receive my joining instructions?
Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.
When will I receive my certificate?
Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.