Overview
This advanced course builds upon foundational coaching principles to develop deeper expertise in workplace coaching. Participants will explore how to adapt coaching techniques for a wide range of employee personalities and performance challenges. Through interactive case studies and peer feedback, learners will gain practical tools to create motivating, accountable, and growth-oriented environments. The session focuses on sustaining coaching momentum, refining conversational strategies, and tackling more complex workplace scenarios with empathy and effectiveness.
Prerequisites
Participants should have:
- A sound understanding of foundational coaching principles or prior completion of an introductory coaching course
- Experience applying coaching in a workplace or team setting
Target audience
This course is intended for:
- People managers, team leaders, HR professionals, and internal coaches with prior exposure to coaching techniques
- Professionals seeking to strengthen coaching outcomes across diverse roles, behaviours, and performance challenges
Learning outcomes
By the end of this course, learners will be able to:
- Refine coaching conversations to suit differing employee personalities and objectives
- Integrate motivational strategies that build long-term engagement
- Implement accountability measures, ensuring follow-up on coaching outcomes
- Navigate challenging scenarios such as conflict or performance dips with skill and empathy
- Extend and adapt foundational coaching frameworks to broader workplace contexts
- Assess team dynamics and apply context-sensitive coaching interventions
What will the course cover?
Coaching frameworks revisited
- A practical recap of the five-question model
- Enhancing the framework for evolving workplace needs
Understanding motivational drivers
- Identifying internal and external motivation factors
- Adapting coaching strategies to align with personal and team drivers
- Building sustained momentum through values-based engagement
Designing accountability mechanisms
- Goal setting that leads to action
- Follow-through techniques and measuring progress
- Establishing shared accountability without micro-management
Handling complex coaching scenarios
- Role-playing tough conversations and feedback moments
- Coaching through conflict: maintaining trust and clarity
- Supporting employees during performance slumps or emotional stress
Tailoring your coaching to context
- Coaching across departments, roles, and work styles
- Coaching different personality types: introverts, high performers, resistant employees
- Evaluating what works and refining your approach
Exams and assessments
- There are no formal assessments or exams in this course. Learners will participate in live scenario practice, reflective exercises, and receive peer and instructor feedback to reinforce learning outcomes.
Hands-on learning
This session includes:
- Realistic case studies and group coaching simulations
- Interactive exercises focused on motivation and accountability
- Facilitator-led debriefs to consolidate learning and support application
Frequently asked questions
How can I create an account on myQA.com?
There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.
If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".
If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.
Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.
How do QA’s virtual classroom courses work?
Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.
We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.
How do QA’s online courses work?
QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.
All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.
When will I receive my joining instructions?
Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.
When will I receive my certificate?
Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.