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Configuration Management Database (CMDB) Fundamentals
- Categories:
- Service Management
- Level:
- Fundamentals
- Code:
- QASNCMDBDATA
- Exam:
- Not Applicable
Overview
The ServiceNow Configuration Management Database (CMDB) is a centralized repository consisting of interconnected tables that store detailed information about a company’s managed assets and services. These include servers, network devices, applications, services, and more.
The CMDB supports various functions within IT, such as enabling the IT Service Desk to enhance incident management by understanding users’ equipment and software. It also helps network managers gain visibility into servers, applications, and network devices, including their interdependencies.
The benefits of the ServiceNow CMDB extend across the NOW Platform, improving Configuration Management capabilities in areas such as Service Management, Asset Management, Operations Management, Security Management, Cloud Operations, Event Management, and Compliance.
Prerequisites
- Welcome to ServiceNow course
- ServiceNow Administration Fundamentals course
- Certified System Administrator (preferred)
What's included
Select your preferred way to learn:
What is Classroom?
Hands-on, instructor-led training delivered in a QA learning centre
In-person training in a dedicated QA learning centre. Learners benefit from expert-led sessions, collaborative activities, and structured, hands-on workshops in a distraction-free environment. If you can’t attend in person, many classroom courses are also available to attend remotely.
Classroom sessions can be arranged on request. Please contact your account manager to discuss availability in your region
Best for: Individuals and teams who benefit from deep focus, direct interaction, and practical, hands-on learning.
What's included?
3 Days instructor led course
Exam: Not Applicable
6 month free access to QA learning platform
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Find out more about the course:
Learning outcomes
- Show the CMDB and the attributes that provide enterprise-wide visibility
- Outline the stages for planning a successful CMDB deployment
- Discover best practices for configuring and implementing your CMDB
- Utilize the CMDB Workspace to gain insight from CMDB data and manage tasks around CMDB health
- Explain how the CI Class Manager provides a centralized place to create and edit CI classes
- Make use of the Identification and Reconciliation Framework to identify and reconcile data from different data sources
- Utilize various ServiceNow discovery and integration solutions to ingest data into the CMDB
- Learn various CMDB features and management tools used to streamline the governance of the CMDB
- Gain insight from CMDB data by leveraging it from other products
- Leverage CMDB data using Intelligent Search, Unified maps, and Query Builder
Course outline
Module 1: Introduction to the CMDB
- Explore IT challenges
- Learn the basics of ServiceNow CMDB
- Differentiate between asset and configuration management lifecycles
- Deploy a trustworthy CMDB
- Gain visibility to CMDB management tools
Module 2: Design a Successful CMDB Implementation Strategy
- Explain and use CI Class Manager
- Configure and leverage the IRE
- Enable and utilize CMDB 360/Multisource CMDB
- Configure and implement Dynamic Reconciliation Rules
Module 3: Ingest Data into the CMDB
- Configure and execute ServiceNow Discover and Service Mapping
- Understand benefits of Agent Client Collector
- Use IntegrationHub ETL
- Explore ServiceNow Store
- Learn how Service Graph Connectors can integrate 3rd party data
- Enhance Cis CMDB with foundational data
Module 4: Govern the CMDB
- Configure and execute CMDB Health Dashboard
- Manage and remediate duplicate Cis
- Work with reclassification
- Manage Cis through different life cycle stages
- Use Data Manager to create policies for life cycle, attestation, and certification
Module 5: Gain Insight from CMDB Data
- Use CMDB Query Builder to find CI data
- Leverage the Unified Map to identify the root cause of issues
- Gain insight into key CMDB health indicators using the Data Foundations Dashboards
- Work with Intelligent Search and Natural Language Query
- Realize value with other ServiceNow product that leverage the CMDB
Good to know
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What our customers are saying
“We can’t understate the success of this ITIL® training programme. With exam pass rates that simply can’t be bettered, QA has done an outstanding job in providing our people with the service management skills we need – in the most cost-effective way possible, and with no loss of results.”
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E-Learning & Support Manager, Atos Origin
“QA's Cloud Academy platform allows us to quickly train and certify our support engineers on the complete portfolio of Microsoft products. We will use our resulting skills inventory data to intelligently assign our support incidents to the most qualified engineers, resulting in faster resolution times, higher throughput, and greater customer satisfaction.”
Caroline Dumont
CE&S Learning Leader at Microsoft
Portfolio Director
Paul Wigzel
Service Management Portfolio Lead, QA
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