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Overview
This course provides leaders and change agents with the structured frameworks and psychological insights necessary to drive a successful organizational shift toward Agentic AI. It moves beyond technical deployment to focus on diagnosing organizational readiness, mitigating adoption friction, and building a sustainable enablement ecosystem.
Learners will explore the psychological 'friction forces' that stall AI transformation, such as identity threats and trust defi cits, and learn to replace them with an empowerment narrative that emphasizes human augmentation over replacement. Through a series of practical modules and real-world scenarios, participants will learn to map stakeholder archetypes, design behavioral activation sequences, and establish a formal change governance loop to map behavioral indicators to tangible business value.
Prerequisites
We recommend that attendees of this course have:
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No prior change management experience required.
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This course is a direct companion to the Organizing for Success on Google Cloud: Building Your AI Center of Excellence Spark.
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Assumes good business acumen.
Target Audience
This course is designed for:
Primary Audience:
- Transformation and enablement leads: Change management professionals and CoE specialists responsible for the methodology and high-level execution of AI readiness.
- Strategic talent partners: HR and L&D leaders overseeing reskilling pathways and supporting employees through AI-driven workforce transitions.
Secondary Audience:
- Narrative and communication leaders: Marketing and comms heads responsible for crafting the organizational AI story and managing stakeholder interest.
- Operational people managers: Leaders at the front lines who must manage team anxiety, ensure psychological safety, and integrate AI into daily workflows.
Learning objectives
By the end of this course, learners will be able to:
- Analyze the psychological and operational friction forces of AI transformation to diagnose organizational readiness.
- Apply a structured change management framework to shift employees from awareness to behavioral advocacy.
- Design an AI literacy and upskilling ecosystem that addresses workforce capability gaps.
- Evaluate change program effectiveness by mapping behavioral leading indicators to business value and establishing a formal change governance loop.
Course Outline
AI and the Changing Organization
- The future of work: The AI landscape
- AI adoption friction forces
- Assessing your organization’s AI readiness
Building Change Architecture
- Stakeholder mapping
- The AI narrative: Crafting a communication strategy
- Behavioral activation: Moving from awareness to advocacy
Building AI Capability at Scale
- AI literacy
- The components of AI enablement
- Managing your workforce through the transition
Sustaining the Culture
- What should you measure?
- Establishing feedback loops
- The virtuous cycle
- Summary and Quiz
- Review of core concepts
- Quiz
Appendix
- AI change readiness diagnostic
- “Change management framework generator” prompt
Exams and Assessments
There is no certification or exam associated with this course. The course includes a quiz with multiple choice questions.
Hands-On Learning
Learners will engage in discussions, practical activities such as diagnosing organizational readiness, mapping stakeholders, and value mapping, as well as use resources and prompts for real-world application.
Frequently asked questions
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Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.
How do QA’s virtual classroom courses work?
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How do QA’s online courses work?
QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.
All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.
When will I receive my joining instructions?
Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.
When will I receive my certificate?
Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.