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Overview
Resilience shows up when disruption hits and the system needs steadiness, not panic. Uncertainty, continuous change and capacity strain make it harder to think clearly, stay connected and recover quickly, especially when pressure and consequence rise together. In this 3-hour mastery workshop, participants bring live resilience challenges and work through an escalating scenario that mirrors real disruption. The session focuses on steady thinking under strain, protecting trust and connection, regulating energy and workload, and adjusting direction without drift, strengthened through structured peer questioning. Participants leave with practical routines that embed resilience into everyday decisions and strengthen reliability, confidence and delivery under pressure.
Prerequisites
Participants should have:
- Experience working in environments where disruption, uncertainty, or capacity strain are common
- Familiarity with organisational change, team dynamics, or strategic planning processes
- A basic understanding of how behaviour, communication, and workload patterns influence resilience in daily work
Target audience
This course is designed for professionals responsible for large-scale decisions, cultural influence, and strategic resilience planning. It is ideal for senior managers, HR leaders, and transformation professionals who oversee teams navigating continuous change or complexity.
Learning Objectives
By the end of this course, learners will be able to:
- Recognize the behaviors and principles that define resilience mastery.
- Apply tools and techniques to analyze choices and adapt under pressure.
- Apply peer questioning to test assumptions and surface new insights.
- Design actions to embed resilience strategies in daily decisions.
What will the course cover?
- Exploring core principles: Real resilience strain is surfaced from live cases and turned into behavioral signals and stabilizing principles.
- Resilience lab: An escalating disruption scenario is used to rehearse steady thinking, trust repair, capacity protection and adaptive action.
- Peer challenge lab: Peer questioning pressures real dilemmas and selects the moves that stabilize people and system fast.
- Resilience for today and beyond: Everyday routines are agreed that protect energy, clarity and connection when pressure spikes.
Exams and assessments
There are no formal exams in this course. Learners will complete interactive exercises, scenario-based discussions, and peer feedback sessions to apply resilience-building frameworks to real organisational contexts.
Hands-on learning
This session includes:
- Interactive activities to explore ideas, test thinking, and apply concepts
- Group work to examine real situations, compare perspectives, and experiment with approaches
- Peer exchange to share experiences, practise techniques, and build confidence
- Expert instruction to introduce key principles, demonstrate methods, and guide realtime refinement
Frequently asked questions
How can I create an account on myQA.com?
There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.
If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".
If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.
Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.
How do QA’s virtual classroom courses work?
Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.
We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.
How do QA’s online courses work?
QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.
All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.
When will I receive my joining instructions?
Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.
When will I receive my certificate?
Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.