Overview
This course bridges ITIL best practice with sustainability principles. Over two and a half days, participants examine how digital and IT services impact the environment, explore strategies to reduce carbon footprint, and embed sustainability into service design, operations, procurement, and supply chains. The course emphasises a “think globally, act locally” mentality and addresses challenges such as VUCA (Volatility, Uncertainty, Complexity, Ambiguity) in sustainability.
Prerequisites
An ITIL® 4 or ITIL® v3 Foundation certificate is recommended but not formally required. The course includes relevant ITIL 4 foundational concepts for accessibility.
Target audience
This course is designed for:
- IT, digital and service professionals interested in environmental impact
- Leaders and practitioners seeking to embed sustainable practices in service strategy and operations
- Individuals working across supply chains who wish to influence sustainability outcomes
Delegates will learn how to
Learners will develop the ability to:
- Understand the key concepts of service management
- Understand how to use the ITIL guiding principles to deliver value by creating sustainable digitally enabled products and services
- Effectively address volatility, uncertainty, complexity, ambiguity challenges through sustainable strategies, procurement, products and practices
- Obtain a practical grounding in key principles of sustainability
- Conduct a full cost benefit analysis identifying potential risks and opportunities using best practice guidance
Outline
Introduction to sustainability in IT
- Sustainability context (global, organisational, ecosystems)
- The role of IT and digital services in environmental impact
Sustainability principles and frameworks
- Key sustainability concepts and frameworks
- Relationships between IT operations and sustainability goals
Strategy, procurement, and supply chain
- Green procurement practices and standards
- Aligning supplier and partner ecosystems with sustainability goals
Service design, operations, and practices
- Embedding sustainability in service design, transition, and operations
- Managing resource efficiency, reuse, and circular economy approaches
Risk, opportunity, and cost benefit analysis
- Assessing risks associated with sustainability decisions
- Identifying opportunities and trade offs
- Frameworks for evaluation and decision support
Governance, measurement and continual improvement
- Metrics and KPIs for sustainability in IT
- Feedback loops, reporting, and improvement cycles
- Governance models to oversee sustainability in IT services
Exams and assessments
- 35 multiple choice questions
- 60 minutes duration
- Closed book
- Pass mark: 70% (25 out of 35)
- Includes four in-course practical assignments
- Exam delivered online via PeopleCert Online Proctoring
From 2023, all PeopleCert Global Best Practice certifications must be renewed every three years.
Hands-on learning
Learners will participate in:
- Practical assignments aligned with course themes to embed sustainability thinking
- Case studies evaluating real world digital services and their environmental trade offs
- Exercises to apply cost benefit frameworks and calculate risk/impact
- Group work to define sustainability metrics and governance approaches
- Peer discussion and reflection on how to transform current service models toward sustainable operations
Why choose QA
- 98% say our ITIL® training will improve job performance
- 92% pass rate for our ITIL® training courses
- 98% quality rating for our ITIL® trainers' knowledge
- We are fully accredited by PeopleCert
ITIL® and the Swirl logo are registered trademarks of the PeopleCert group. Used under license from PeopleCert. All rights reserved.
Frequently asked questions
How can I create an account on myQA.com?
There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.
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Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.
How do QA’s virtual classroom courses work?
Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.
We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.
How do QA’s online courses work?
QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.
All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.
When will I receive my joining instructions?
Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.
When will I receive my certificate?
Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.