Overview
This extension module course focuses on providing the learners with the understanding of the key concepts, principles, value and challenges of IT Asset Management. It is intended to provide learners with best practice guidance at both strategic and operational levels on how to maximise value creation, control costs, manage risks, meet regulatory and contractual requirements, and support decision making about the purchase, re-use, retirement, and disposal of IT assets including their impact on sustainability.
Prerequisites
A valid ITIL® 4 or ITIL® v3 Foundation certificate is required.
Target audience
This course is aimed at:
- Individuals interested in the discipline of IT Asset Management
- Those working at operational or strategic levels in asset management
- Professionals seeking to contribute toward the ITIL Practice Manager qualification (this module counts toward /5 of the required knowledge)
Delegates will learn how to
By the end of this course, learners will be able to:
- Understand key concepts of IT Asset Management
- Understand ITAM value streams and processes
- Understand ITAM roles, skills and organizational solutions
- Understand how information and technology supports and enables ITAM
- Understand the role of partners and suppliers in ITAM
- Know how to develop ITAM organizational capabilities
Outline
Understanding the key concepts of IT Asset Management
- Purpose, scope, and value of the ITAM practice
- IT asset types, IT asset lifecycle, IT asset lifecycle models
- Practice success factors, ITAM sustainability, challenges
Understand the ITAM value streams and processes
- Managing the IT asset lifecycle and records process
- The managing a common approach to ITAM process
- Verifying, auditing and analysing IT assets process
- ITAM and Service configuration management
Understanding roles, skills, and organisational solutions
- Typical roles in ITAM and associated skills
- Organisational structures and role design
- ITAM compliance, policies
Understanding information and technology relevance
- Inputs, outputs, ITAM register
- ITAM technology
Understanding the role of partners and suppliers
- Service relationships, Service Integration and Management
Know how to develop the ITAM capability
- ITIL4 maturity model
- Capability assessment
- Key metrics
Exams and assessments
- 40 multiple-choice questions
- 90 minutes duration
- Closed book format
- Pass mark: 26 out of 40 (65%)
- Exam conducted online with virtual invigilation
From 2023, all PeopleCert Global Best Practice certifications must be renewed every three years.
Hands-on learning
Learners will participate in:
- Scenario exercises applying lifecycle decisions for assets
- Group work to define metrics, success factors, and maturity assessments
- Case study analysis on compliance, sustainability, and risk trade-offs
- Peer discussion on integrating ITAM with other practices (configuration, financial, change)
- Practical tasks to map asset lifecycles and improvement steps in a sample organisation
Why choose QA
- 98% say our ITIL® training will improve job performance
- 92% pass rate for our ITIL® training courses
- 98% quality rating for our ITIL® trainers' knowledge
- We are fully accredited by PeopleCert
ITIL® and the Swirl logo are registered trademarks of the PeopleCert group. Used under license from PeopleCert. All rights reserved.
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QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.
All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.
When will I receive my joining instructions?
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When will I receive my certificate?
Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.