Overview
Part of the ITIL® 4 Managing Professional pathway, this course focuses on the ways digital organisations operate in high-velocity environments. It explores how ITIL’s core principles and practices apply to fast-paced, adaptive settings and how digital services can be delivered rapidly without compromising resilience or value.
Learners will gain an understanding of high-velocity techniques that enable faster development, resilient operations, assured conformance, and co-created value. The course also examines how to align digital product lifecycles with ITIL’s operating model and transition to Lean, Agile, or DevOps practices. It is ideal for professionals involved in digital transformation and working within highly automated environments.
Prerequisites
A valid ITIL® 4 or ITIL® v3 Foundation certification is required.
Target audience
This course is suited to:
- IT managers and professionals delivering or supporting digital products and services
- Individuals working on digital transformation projects or in high-velocity environments
- Professionals adopting or transitioning to Lean, Agile, or DevOps approaches
- Suggested roles include DevOps Engineer, Release Manager, Cloud Architect, Test Engineer, Scrum Master, and IT Operations Manager
Learning Outcomes
By the end of this course, learners will be able to:
- Understand the nature of the digital enterprise and deliver value at speed
- Apply ITIL principles to enable fast-paced, resilient service delivery
- Optimise service offerings using design thinking and digital tools
- Recognise the characteristics of high-velocity organisations and operating models
- Balance stability with agility in adaptive systems
- Integrate digital product lifecycles into ITIL’s service value system
- Use iterative improvements to drive co-created value and continuous service innovation
Course Outline
Course introduction and ITIL 4 overview
- Recap of ITIL 4 principles and positioning of high-velocity IT in the ITIL framework
High-velocity concepts
- Characteristics of high-velocity environments and digital transformation
- Comparing digital and traditional service management models
Digital product lifecycle
- Managing digital products through planning, development, delivery, and support
- Integrating product lifecycles into the service value system
High-velocity IT culture
- Building a digital-first culture of collaboration, innovation, and adaptability
- Encouraging experimentation, psychological safety, and transparency
High-velocity IT techniques – valuable investments
- Identifying and prioritising investments based on business value
- Using tools and metrics to evaluate and manage innovation portfolios
High-velocity IT techniques – fast development
- Leveraging Agile and DevOps methods for iterative delivery
- Aligning development practices with customer feedback loops
High-velocity IT techniques – resilient operations
- Building operational resilience through automation, monitoring, and incident response
- Managing change and complexity in real-time service environments
High-velocity IT techniques – co-created value and assured conformance
- Balancing innovation with governance and compliance
- Ensuring accountability, transparency, and measurable outcomes
High-velocity IT summary
- Consolidating course content and preparing for the certification exam
Exams and assessments
This course includes a formal certification exam:
- 40 multiple-choice questions
- 90 minutes duration
- Closed book format
- Pass mark: 28 out of 40 (70%)
- The exam is delivered online by PeopleCert and can be taken at the learner’s convenience after the course
From 2023, all PeopleCert Global Best Practice certifications must be renewed after three years.
Hands-on learning
Learners will engage in:
- Scenario-based exercises simulating high-velocity IT environments
- Collaborative discussions around applying digital techniques in real-world settings
- Reflection activities to identify opportunities for improvement in their organisation
- Group work focused on bridging development and operations through Lean, Agile, and DevOps practices
Why choose QA
- 98% say our ITIL® training will improve job performance
- 92% pass rate for our ITIL® training courses
- 98% quality rating for our ITIL® trainers' knowledge
- We are fully accredited by PeopleCert
ITIL® and the Swirl logo are registered trademarks of the PeopleCert group. Used under license from PeopleCert. All rights reserved.
Frequently asked questions
How can I create an account on myQA.com?
There are a number of ways to create an account. If you are a self-funder, simply select the "Create account" option on the login page.
If you have been booked onto a course by your company, you will receive a confirmation email. From this email, select "Sign into myQA" and you will be taken to the "Create account" page. Complete all of the details and select "Create account".
If you have the booking number you can also go here and select the "I have a booking number" option. Enter the booking reference and your surname. If the details match, you will be taken to the "Create account" page from where you can enter your details and confirm your account.
Find more answers to frequently asked questions in our FAQs: Bookings & Cancellations page.
How do QA’s virtual classroom courses work?
Our virtual classroom courses allow you to access award-winning classroom training, without leaving your home or office. Our learning professionals are specially trained on how to interact with remote attendees and our remote labs ensure all participants can take part in hands-on exercises wherever they are.
We use the WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website.
How do QA’s online courses work?
QA online courses, also commonly known as distance learning courses or elearning courses, take the form of interactive software designed for individual learning, but you will also have access to full support from our subject-matter experts for the duration of your course. When you book a QA online learning course you will receive immediate access to it through our e-learning platform and you can start to learn straight away, from any compatible device. Access to the online learning platform is valid for one year from the booking date.
All courses are built around case studies and presented in an engaging format, which includes storytelling elements, video, audio and humour. Every case study is supported by sample documents and a collection of Knowledge Nuggets that provide more in-depth detail on the wider processes.
When will I receive my joining instructions?
Joining instructions for QA courses are sent two weeks prior to the course start date, or immediately if the booking is confirmed within this timeframe. For course bookings made via QA but delivered by a third-party supplier, joining instructions are sent to attendees prior to the training course, but timescales vary depending on each supplier’s terms. Read more FAQs.
When will I receive my certificate?
Certificates of Achievement are issued at the end the course, either as a hard copy or via email. Read more here.